Operations Director for Multi-Unit Management

Director of Operations

As the Director of Operations, you will play a vital role in connecting multiple locations with the corporate team, ensuring that all operational activities are in harmony with the company’s strategic objectives. This position emphasizes the importance of maintaining exemplary standards of quality and guest satisfaction while efficiently managing the financial resources allocated to each location. You will be key in nurturing robust relationships with employees, guests, and clients, while collaborating cross-departmentally to achieve organizational success. Overseeing various locations nationwide, you will be pivotal in delivering outstanding service and attaining operational excellence.

Key Responsibilities

• Maintain high standards of quality and guest satisfaction across all locations, ensuring that each unit aligns with guest expectations and remains within budget.
• Cultivate and sustain strong relationships with employees, guests, vendors, and other departments to facilitate seamless operations.
• Lead employee meetings, conduct performance reviews, and design training programs, promoting professional growth and advancement within the team.
• Exhibit financial proficiency, managing all fiscal responsibilities, including sales reports, P&L statements, annual budgets, cash handling, and financial trend evaluations.
• Continuously refine operations to fulfill service standards while achieving profitability goals and ensuring compliance with all legal requirements.
• Make significant personnel decisions, including hiring, terminating, promoting, and other status changes for location associates.
• Offer guidance and support in addressing complex issues, acting as a valuable resource for the team.
  
  

Required Skills

• Strong leadership capabilities, a keen eye for detail, and excellent interpersonal skills.
• Solid understanding of human resources practices, operational management, and budget oversight.
• Demonstrated success in achieving business objectives with a focus on leadership, hospitality, guest experience, and financial results.
• Proficient in time and project management, as well as presenting information effectively.
• Comprehensive knowledge of product quality and operational benchmarks.
• Friendly, enthusiastic, and engaging demeanor, capable of effective interaction with the public, executive teams, vendors, and a diverse group of hourly associates.
• Strong verbal and written communication skills with the ability to read instructions and engage comfortably with both guests and employees.
  
  

Qualifications

• 6-8 years of management experience in high-volume, multi-unit Food & Beverage operations or related fields.
• Proven experience in leading teams and driving performance in a hospitality environment.
• Experience in launching new restaurant locations or a thorough understanding of the necessary processes is advantageous.
  
  

What We Offer

• A commitment to employee well-being with Comprehensive Medical, Dental, and Vision Insurance.
  
  

Join us in this exceptional opportunity to make a significant impact on operations across multiple locations, cultivating a culture of excellence and professionalism. If you are passionate about hospitality and operational success, we encourage you to consider this role in our thriving organization.

Employment Type: Full-Time