What are the responsibilities and job description for the Order Management & Customer Service Specialist position at Get It - Marketing?
Job Overview
Join our esteemed organization as a Customer Service & Order Processing Specialist, where your role will be pivotal in fostering effective communication and managing order fulfillment seamlessly among customers, suppliers, and logistics teams. You will be responsible for processing orders, coordinating shipments, tracking deliveries, and ensuring meticulous record-keeping while providing outstanding customer service.
Key Responsibilities
As a member of our established company with over 30 years in the industry, you will have access to various growth opportunities that empower you to advance your professional journey.
Company Culture And Values
We pride ourselves on maintaining a supportive team environment that fosters collaboration and innovation. Joining us means becoming part of a company that values resilience and integrity, encouraging employees to contribute meaningfully to our ongoing success.
Why Join Us?
We are a leading marketer of industrial commodity chemicals, recognized for our commitment to excellence in facilitating the transportation of products across the U.S. and Canada. If you are looking to make a significant impact in a dynamic work environment, we invite you to apply today!
Employment Type: Full-Time
Join our esteemed organization as a Customer Service & Order Processing Specialist, where your role will be pivotal in fostering effective communication and managing order fulfillment seamlessly among customers, suppliers, and logistics teams. You will be responsible for processing orders, coordinating shipments, tracking deliveries, and ensuring meticulous record-keeping while providing outstanding customer service.
Key Responsibilities
- Process customer orders, quotes, and inquiries with precision.
- Cultivate and sustain strong relationships with clients to deliver exceptional service.
- Manage order modifications, cancellations, and adjustments as required.
- Build positive partnerships with suppliers and collaborate with internal teams to enhance supply chain efficiency.
- Coordinate with logistics providers and production schedulers to meet and exceed delivery timelines.
- Verify freight bills and resolve any discrepancies as necessary.
- Maintain accurate and up-to-date customer and order records.
- Ensure thorough documentation for all transactions, tracking order statuses from initiation to billing.
- Assist with payment processes and resolve any related issues.
- Organize and maintain spreadsheets and databases for efficient record-keeping.
- Prepare and finalize paperwork for completed orders and take on additional responsibilities as needed to support team objectives.
- Exceptional communication and relationship-building skills.
- Strong attention to detail coupled with excellent organizational capabilities.
- Ability to thrive in a fast-paced, multitasking environment.
- Proficiency in data entry and meticulous record management.
- Experience in logistics, supply chain, or order processing is advantageous.
- High School Diploma or equivalent; further educational pursuits are favored.
- Relevant experience in customer service or order processing is beneficial.
As a member of our established company with over 30 years in the industry, you will have access to various growth opportunities that empower you to advance your professional journey.
Company Culture And Values
We pride ourselves on maintaining a supportive team environment that fosters collaboration and innovation. Joining us means becoming part of a company that values resilience and integrity, encouraging employees to contribute meaningfully to our ongoing success.
Why Join Us?
We are a leading marketer of industrial commodity chemicals, recognized for our commitment to excellence in facilitating the transportation of products across the U.S. and Canada. If you are looking to make a significant impact in a dynamic work environment, we invite you to apply today!
Employment Type: Full-Time
