Remote Bilingual Account Coordinator (Spanish) - Servicing | WFH

Bilingual Account Coordinator (Spanish) - Remote Opportunity

We invite you to join our dynamic Customer Advocacy team as a Bilingual Account Coordinator (Spanish) in a position that offers fulfilling career prospects while helping others. This full-time remote role provides the flexibility to work from home, prioritizing customer satisfaction as a core value of our operations.

Job Overview

As a Bilingual Account Coordinator, you will serve as a vital link to our credit cardholders, ensuring they receive exceptional service as they navigate their financial journeys. Your role will involve engaging with customers daily, supporting them in managing their accounts effectively.

Key Responsibilities

• Deliver outstanding customer service to our credit cardholders, helping them achieve their financial objectives.
• Demonstrate empathy and professionalism during customer interactions, even in challenging situations.
• Maintain a calm demeanor and resilience while resolving customer inquiries and issues.
• Adapt quickly to changes within a fast-paced virtual work environment.
  
  

Required Skills

• Proficiency in both English and Spanish.
• Minimum of one year of experience in a customer service role across any industry.
• Strong analytical and problem-solving abilities to navigate customer concerns efficiently.
• Excellent verbal and written communication skills in both languages.
• Tech-savvy with a willingness to learn new software applications.
• Ability to build rapport and foster connections with diverse individuals.
• Open to feedback and committed to personal and professional growth.
  
  

Qualifications

• At least one year of relevant experience in a customer-facing capacity.
• Strong communication skills combined with a growth-oriented mindset.
• Capability to provide a distraction-free workspace for remote work.
• Access to reliable high-speed internet meeting specified requirements.
  
  

Career Growth Opportunities

We are invested in your professional development; as a Bilingual Account Coordinator, you will have the opportunity for advancement to a Bilingual Account Manager role within your first year, contingent upon your performance and contributions.

Company Culture And Values

Our organization is a purpose-driven fintech company with a mission to enhance credit accessibility for millions of Americans. We pride ourselves on fostering a culture of diversity and inclusion, where our employees feel valued and empowered. We believe in driving innovation and supporting our team members in achieving excellence.

Compensation And Benefits

We offer a competitive compensation package to support your overall well-being, including:

• Hourly Pay: $18.97
• Wellness Stipend: $100 per month
• Internet Stipend: $40 per month
• IT equipment provided during employment
• Paid Time Off: 160 hours annually
• Holiday Pay: 48 hours for company holidays plus 16 hours of floating holiday time
• Comprehensive benefits including health, dental, and vision coverage
• Paid parental leave after six months of employment
• Retirement savings plan with company matching
  
  

If you are eager to advance your career in a reputable fintech company that prioritizes customer satisfaction and employee growth, we encourage you to apply today!

Employment Type: Full-Time