Remote Client Services Manager | WFH

Client Services Manager - Remote

Overview

Join our esteemed organization as a Client Services Manager in a fully remote capacity. As a pivotal member of our team, you will be instrumental in cultivating robust client relationships and delivering outstanding service. We are a recognized leader in GLP-compliant clinical research and preclinical services, with a focus on necropsy, histology, pathology, image analysis, and specimen archiving. Our commitment to quality and scientific integrity positions us as a trusted partner in the biopharmaceutical, medical device, and contract research sectors.

Key Responsibilities

Responsibilities

In this role, you will act as the primary liaison for our clients, ensuring effective communication and superior service. Your key responsibilities will include:

• Preparing comprehensive quotes in response to client inquiries.
• Managing client data through Salesforce, potentially taking on the role of Salesforce CRM Administrator.
• Collaborating closely with clients to outline project scopes and requirements.
• Estimating project turnaround times with insights from internal experts.
• Identifying additional services to enhance client projects and value.
• Sending electronic quotes to clients and adjusting pricing as necessary.
• Following up with clients to guarantee satisfaction and address any concerns.
• Communicating project specifics and updates with internal teams.
• Tracking and reporting on key performance indicators (KPIs).
  
  

Required Skills

We are seeking a proactive and client-oriented professional with the following skills:

• Strong organizational skills in planning, scheduling, and managing client relationships.
• Exceptional customer service abilities, maintaining a positive and professional rapport with clients and colleagues.
• Excellent verbal and written communication skills, along with adept presentation and negotiation capabilities.
• A commitment to maintaining high ethical standards in a diverse workplace.
• Proven aptitude for building and sustaining trusted professional relationships.
• Strong analytical and problem-solving abilities, demonstrating resourcefulness and diligence in issue resolution.
• Capability to work both independently and collaboratively within a fast-paced team environment.
• Proficiency in Microsoft Office Suite, CRM software, databases, and related tools.
  
  

Qualifications

The ideal candidate will possess:

• A bachelor’s degree in life sciences, business, or a related field (preferred).
• A minimum of 6 months of experience in business development or sales (3 years preferred).
  
  

Company Culture and Values

We take pride in our culture that prioritizes quality, scientific integrity, and unparalleled service. Our team is dynamic and dedicated to fostering strong client relationships while promoting a supportive and inclusive work environment.

Career Growth Opportunities

This position offers significant potential for professional development within the clinical research industry. By engaging directly with clients and managing varied projects, you will acquire valuable experience and skills that can pave the way for further career advancement.

Compensation And Benefits

We are dedicated to supporting our employees with a comprehensive benefits package that includes:

• Employer-sponsored health insurance.
• Short-term and long-term disability insurance.
• Life and AD&D insurance for employees and their dependents.
• Flexible paid time off (PTO).
• A 401(k) retirement plan with company match.
• Paid standard and floating holidays.
  
  

If you are ready to contribute meaningfully and advance your career with a globally recognized leader in clinical research services, we invite you to apply!

Employment Type: Full-Time