What are the responsibilities and job description for the Remote Customer Service Specialist - Extended Hours (Flexible Work from Home) position at Get It - Marketing?
Join Our Team as a Customer Service Specialist - Remote Opportunity
Are you a dedicated professional committed to delivering outstanding service? We invite you to become part of our vibrant team as a Customer Service Specialist. In this fully remote role, you will provide exceptional support for financial products and services through both traditional and digital channels, making it an ideal position for individuals who flourish in a flexible work environment while upholding high standards of excellence.
Key Responsibilities
As a Customer Service Specialist, you will be instrumental in ensuring a seamless customer experience by:
To excel in this role, you will need:
This position offers avenues for professional development, allowing you to learn and grow while contributing to meaningful projects and initiatives that enhance your skills and career trajectory.
Company Culture and Values
We pride ourselves on cultivating a professional and respectful work environment that champions accountability, integrity, and mutual respect among team members. Regular virtual and in-person meetings ensure that you remain connected to your team and aligned with our organizational goals.
Compensation And Benefits
In this role, you will have the opportunity to make a significant impact on customer satisfaction while enjoying the convenience of remote work. Embrace the chance to join a supportive team that values growth, innovation, and a customer-first philosophy. If you are ready to contribute your skills to a dynamic and professional environment, we encourage you to apply today!
Employment Type: Full-Time
Are you a dedicated professional committed to delivering outstanding service? We invite you to become part of our vibrant team as a Customer Service Specialist. In this fully remote role, you will provide exceptional support for financial products and services through both traditional and digital channels, making it an ideal position for individuals who flourish in a flexible work environment while upholding high standards of excellence.
Key Responsibilities
As a Customer Service Specialist, you will be instrumental in ensuring a seamless customer experience by:
- Promptly responding to customer inquiries via phone, email, or chat, addressing account-related questions, and efficiently resolving issues.
- Processing account transactions, including transfers, loan payments, and stop payment requests.
- Supporting online banking services, such as resetting PINs, assisting with logins, and troubleshooting bill payment issues.
- Accurately managing and documenting customer interactions while adhering to privacy standards in a remote setting.
- Assisting with ITM Video Teller operations and other customer-facing services.
- Staying informed about regulatory guidelines and ensuring compliance in all banking-related transactions.
To excel in this role, you will need:
- A high school diploma or equivalent.
- A minimum of two years’ experience in customer service, preferably within financial services or call center environments.
- Strong communication skills with the ability to cultivate positive relationships.
- Proficiency in Microsoft 365 applications (Excel, Word, Outlook, etc.).
- Capacity for multitasking, meticulous attention to detail, and the ability to work independently.
- Flexibility to work outside standard banking hours when necessary.
This position offers avenues for professional development, allowing you to learn and grow while contributing to meaningful projects and initiatives that enhance your skills and career trajectory.
Company Culture and Values
We pride ourselves on cultivating a professional and respectful work environment that champions accountability, integrity, and mutual respect among team members. Regular virtual and in-person meetings ensure that you remain connected to your team and aligned with our organizational goals.
Compensation And Benefits
- Competitive salary commensurate with experience.
- Health, dental, and vision insurance.
- Retirement savings plan with company matching.
- Flexible working hours and generous vacation and paid time off.
In this role, you will have the opportunity to make a significant impact on customer satisfaction while enjoying the convenience of remote work. Embrace the chance to join a supportive team that values growth, innovation, and a customer-first philosophy. If you are ready to contribute your skills to a dynamic and professional environment, we encourage you to apply today!
Employment Type: Full-Time
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