Remote Director of Professional Services | WFH

Director of Professional Services - Remote | WFH

Job Overview

Join us as we strive to transform the landscape of accounting and finance through groundbreaking AI technology. Our innovative solutions have consistently delivered significant ROI for numerous clients globally. We are eager to expand our talented team, dedicated to helping businesses realize their utmost potential. As a remote-first international organization, we take pride in nurturing a people-centric culture that emphasizes authenticity, collaboration, and growth.

Key Responsibilities

• Lead and mentor the implementation team, guiding all phases of client onboarding, including project scoping, planning, execution, and transition to support teams.
• Design and implement strategic frameworks to ensure consistent and efficient delivery of high-quality solutions.
• Serve as the primary escalation point for intricate implementations, working closely with cross-functional teams to meet client needs and resolve technical challenges.
• Cultivate robust client relationships, acting as a trusted advisor throughout the implementation journey.
• Monitor critical metrics such as time-to-go-live and client satisfaction, providing data-driven insights to senior leadership.
• Continuously enhance processes to boost scalability, efficiency, and overall customer outcomes.
• Oversee departmental budgets, resources, and workflows to optimize ROI.
• Stay abreast of industry trends and best practices to uphold our competitive advantage.
  
  

Required Skills

• A minimum of 8 years in implementations, project management, or client onboarding, with at least 3 years in a leadership capacity.
• Demonstrated success in managing complex, enterprise-level implementations and familiarity with ERP platforms (experience with Accounts Payable integration is advantageous).
• Proven ability to build and scale high-performing teams.
• Exceptional organizational skills and proficiency in project management tools such as Jira or Asana.
• Capacity to influence cross-functional teams and engage stakeholders at all levels.
  
  

Qualifications

• Bachelor's degree in business, technology, or a related discipline (MBA or PMP certification is preferred).
• Experience in the SaaS or technology sector is highly desirable.
  
  

Career Growth Opportunities

This role presents significant potential for professional development through leadership and mentorship avenues, enhancing your capacity to drive customer success and manage intricate projects that will expand your managerial expertise and industry acumen.

Company Culture And Values

We uphold a people-first philosophy that prioritizes authenticity, collaboration, and growth. Our engaging work environment promotes innovation while supporting a dynamic team culture.

Compensation And Benefits

The salary range for this position is \(150,000 - \)175,000, with eligibility for bonuses, equity awards, and comprehensive benefits. Actual compensation will be determined based on factors such as experience, skills, and market conditions.

• Competitive salary and equity options.
• Employer-matched 401(k).
• Comprehensive health, vision, and dental insurance (options fully covered for you and your family).
• Monthly wellness and home office stipends.
• Generous parental leave and vacation policies.
• Flexible remote work options with home office setup support.
• A collaborative, growth-oriented team culture with regular team-building events.
  
  

If you are poised to lead with purpose, champion customer success, and influence the future of our implementation team, we invite you to connect with us!

Employment Type: Full-Time