Remote Director of Professional Services | WFH

Job Title: Director of Professional Services - Remote | WFH

Job Overview

Join our transformative team as the Director of Professional Services, where you will play an integral role in leading our implementation team. This pivotal position is designed for a strategic thinker committed to enhancing client success through seamless onboarding and solution integration. As part of our remote-first international company, you will have the unique opportunity to influence the future of finance and accounting with cutting-edge AI technology while working in a dynamic environment.

Key Responsibilities

• Lead and provide mentorship to the implementation team, ensuring all aspects of client onboarding are managed effectively, from project scoping to execution and transition to support teams.
• Develop and deploy strategic frameworks aimed at delivering high-quality solutions with consistency and efficiency.
• Serve as the escalation point for complex projects, collaborating with cross-functional teams to resolve client issues and address technical challenges.
• Cultivate robust client relationships, acting as a trusted advisor throughout the implementation journey.
• Monitor key performance metrics such as time-to-go-live and client satisfaction, delivering insights to senior leadership.
• Continuously enhance processes to improve scalability, operational efficiency, and customer outcomes.
• Oversee departmental budgets, resources, and workflows to optimize ROI.
• Stay informed on industry trends and best practices to sustain competitive advantages.
  
  

Required Skills

• Minimum of 8 years of experience in implementations, project management, or client onboarding, with at least 3 years in a leadership capacity.
• Demonstrable capability in managing complex, enterprise-level implementations, particularly with ERP platforms; experience with Accounts Payable integration is advantageous.
• Proven ability to construct and scale high-performing teams.
• Exceptional organizational skills and expertise in project management tools, such as Jira or Asana.
• Strong influence and engagement skills across cross-functional teams and various stakeholder levels.
  
  

Qualifications

• A bachelor's degree in business, technology, or a related field; an MBA or PMP certification is a plus.
• Preferred experience in the SaaS or technology sectors.
  
  

Career Growth Opportunities

This role presents a pathway for substantial career development, allowing you to lead an innovative implementation team while refining processes that contribute to both personal and professional growth.

Company Culture and Values

We pride ourselves on a people-first culture that values authenticity, collaboration, and continuous learning. As a remote-first organization, we emphasize teamwork and innovation, creating a work environment where creativity and growth can flourish.

Compensation And Benefits

The annual salary for this position ranges from \(150,000 to \)175,000, with additional eligibility for performance bonuses and equity awards. Comprehensive benefits include fully covered health, vision, and dental insurance options for you and your family, along with employer-matched 401(k), wellness stipends, generous leave policies, and flexible remote work arrangements.

If you are driven to make an impact and enhance customer success, we invite you to connect with us and explore this exciting opportunity.

Employment Type: Full-Time