Remote Enterprise Success Client Manager | WFH

Job Overview

We are in search of a skilled Enterprise Client Success Manager (ECSM) to join our team in a remote capacity. This pivotal role focuses on fostering robust client partnerships and driving substantial success for our high-value enterprise accounts. As an ECSM, you will empower businesses to flourish by offering innovative solutions, enhancing customer satisfaction, and maximizing overall value.

Company Culture And Values

Our organization is a leading financial innovation platform dedicated to assisting digital brands, financial institutions, and fintech companies in launching consumer-centric products swiftly. We pride ourselves on our remote-first culture, which cultivates opportunities for top-tier professionals to make significant contributions in the rapidly evolving fintech landscape. Our commitment to a mission-driven ethos, continuous improvement, and a spirit of experimentation enables us to deliver exceptional products that benefit our clients and their customers.

Key Responsibilities

• Oversee and cultivate a portfolio of enterprise-scale accounts, establishing strong relationships at the executive level and aligning our solutions with their strategic objectives.
• Navigate clients through each phase of their journey, from initial deployment and launch to ongoing optimization, expansion, and renewal.
• Anticipate potential challenges and proactively address client needs to ensure seamless operations and enduring success.
• Identify and spearhead complex growth initiatives to enhance client engagement with additional products and services.
• Influence product roadmap decisions by delivering insights that boost ROI for both the client and our organization.
• Collaborate across departments, including Product, Marketing, and Deployment teams, to craft customized solutions that align with client growth goals.
• Stay informed on industry trends and market shifts, positioning yourself as a trusted advisor in the fintech sector.
  
  

Required Skills

• A minimum of 7 years of experience in B2B2C/B2B Client Success, specifically managing strategic accounts with annual revenues exceeding $10 million.
• Demonstrated success in building and expanding high-value client relationships.
• Exceptional interpersonal and communication capabilities, along with strong problem-solving skills and a commitment to client advocacy.
• An entrepreneurial mindset, characterized by a proactive approach to driving account success.
• Experience within the financial services, fintech, or credit services sectors is advantageous.
  
  

Compensation And Benefits

• Competitive base salary starting at $150,000 (commensurate with experience) plus a commission structure.
• Comprehensive benefits package, including fully covered medical, dental, and vision premiums for full-time employees (70% for dependents).
• Unlimited paid time off and sick leave, in addition to 14 company holidays to promote work-life balance.
• 401k matching up to 4%, with immediate vesting.
• Generous parental leave policy for all parents.
• $1,000 stipend for home office setup to create an optimal remote workspace.
• Monthly reimbursement of $100 for WiFi and cell phone expenses.
• Enjoy Summer Fridays with half-day Fridays from late May through August.
• Celebrate your milestones with work anniversary gifts.
  
  

Networking And Professional Opportunities

Joining our esteemed team offers the chance to influence product development and collaborate with various departments, paving the way for personal and professional growth in a dynamic environment. We encourage applications from diverse backgrounds and unique experiences that can provide fresh perspectives to our organization.

We remain steadfast in fostering an inclusive workplace where everyone is empowered to present their best selves. Diversity, equity, and inclusion are integral to our success, and we believe our organization thrives when all individuals feel valued and respected.

Employment Type: Full-Time