Remote Head of Delivery | WFH Opportunities

Job Overview

We are actively seeking an accomplished and strategic Head of Delivery to oversee and enhance our customer engagement and operational processes. This pivotal leadership role is crucial for advancing customer relationships and aligning our delivery initiatives with the overarching objectives of our organization. As a key player in our mission, you will cultivate a culture of collaboration and innovation, ensuring that our services resonate with the needs of our clients.

Key Responsibilities

• Strengthen customer relationships by developing and implementing frameworks that promote high-quality interactions and customer intimacy.
• Identify and execute strategies to drive growth within existing accounts and explore opportunities in adjacent markets to increase account value by 10%.
• Collaborate effectively with internal teams, including sales, marketing, and product development, to ensure alignment with business goals and foster a unified approach to growth.
• Create stakeholder maps to identify client needs and pain points, utilizing these insights to tailor sales strategies that enhance customer satisfaction.
• Lead efforts to deepen relationships with current clients while uncovering new business opportunities, ensuring that all interactions are recorded transparently within our CRM systems.
• Mentor and guide program directors, instilling a culture of ongoing learning and process enhancement, while empowering them to manage customer accounts independently.
• Establish clear performance metrics and continuously monitor progress toward growth objectives, remaining informed about industry trends and competitor activities.
  
  

Required Skills

• Proven experience managing P&Ls, particularly in the GovTech sector, with an emphasis on accounts exceeding $200 million.
• Minimum of 15 years of relevant leadership experience, demonstrating leadership capabilities in customer account management.
• Familiarity with tools such as Microsoft Suite, TechnoMile, and Mattermost to facilitate improved workflows and team collaboration.
• Active Top Secret security clearance is required for this position.
  
  

Qualifications

• A bachelor's degree in a relevant field or equivalent experience.
  
  

Career Growth Opportunities

As the Head of Delivery, you will have the opportunity to not only influence the trajectory of our client relationships but also to foster personal and professional growth within a thriving environment. We emphasize continuous learning and offer avenues for leadership development.

Company Culture And Values

Our organization is committed to building a diverse and inclusive workplace that encourages creativity and collaboration. We believe in exceeding client expectations and nurturing long-lasting relationships, which is reflected in our strong corporate values.

Compensation And Benefits

• Salary range: \(250,000 - \)275,000, commensurate with experience and demonstrated capabilities.
• Competitive salary with performance-based incentives.
• Comprehensive healthcare benefits, including dental and vision coverage.
• 401(k) plan with company match.
• Generous paid time off (PTO) along with 11 paid holidays.
• Dedicated budget for professional development and educational resources.
• Annual technology budget to support your work.
• Collaborative team-building activities and off-site events.
• Referral bonuses and additional perks.
  
  

We invite qualified candidates to apply and join our mission of delivering innovative solutions while advancing their careers in a supportive and dynamic environment.

Employment Type: Full-Time