What are the responsibilities and job description for the Remote Inside Customer Manager - US | WFH position at Get It - Marketing?
Inside Customer Manager - US - Remote | Work From Home
About Us
We are a dynamic and rapidly growing education technology organization dedicated to redefining the learning experience for students and educators alike. With a diverse global presence, our team is committed to making a meaningful impact on millions of educators and learners worldwide. As we continue our expansion, we invite driven and passionate individuals to join us in shaping the future of education.
Job Overview
We are seeking a proactive and customer-centric Inside Customer Manager to cultivate strong client relationships, address their challenges, and support them in achieving their objectives. This remote position presents the opportunity to contribute significantly within a fast-paced and energetic environment, while also providing ample room for professional development.
Key Responsibilities
Why Join Us?
Equal Opportunity Employer: We celebrate diversity and are committed to fostering an inclusive workplace. If you require accommodations due to a disability or special needs, please inform us.
Employment Type: Full-Time
About Us
We are a dynamic and rapidly growing education technology organization dedicated to redefining the learning experience for students and educators alike. With a diverse global presence, our team is committed to making a meaningful impact on millions of educators and learners worldwide. As we continue our expansion, we invite driven and passionate individuals to join us in shaping the future of education.
Job Overview
We are seeking a proactive and customer-centric Inside Customer Manager to cultivate strong client relationships, address their challenges, and support them in achieving their objectives. This remote position presents the opportunity to contribute significantly within a fast-paced and energetic environment, while also providing ample room for professional development.
Key Responsibilities
- Engage with clients globally through email, video conferencing, social media, and chat to strengthen relationships and enhance product usage.
- Oversee and assist accounts throughout the subscription renewal journey, effectively managing objections, resolving issues, and identifying innovative growth opportunities.
- Act as a trusted advisor to clients, guiding them on how to leverage our solutions to their maximum benefit.
- Provide valuable insights and feedback to leadership to enhance processes and elevate the customer experience.
- Consistently achieve and exceed renewal and expansion targets to ensure customer success.
- Comply with annual Customer Management Expectations.
- Experience & Energy: Minimum of 1 year in Sales or school administration, with a preference for those who have worked in fast-paced, customer-focused settings (experience in startup or SaaS environments is a plus).
- Passion for Helping Customers: A strong desire to assist customers in achieving their success and overcoming obstacles.
- Consultative Approach: Problem-solving abilities with a focus on guiding discussions, identifying customer needs, and providing customized solutions.
- Strong Communicator: Proficient in clearly articulating the value of our solutions in a compelling manner.
- Curious & Inquisitive: Engages in thoughtful questioning to comprehend customer requirements and continuously seeks opportunities to add value.
- Self-Starter & Team Player: Thrives in independent work while valuing the importance of collaboration to achieve common goals.
- A winning mindset poised to excel in a fast-paced, goal-oriented environment.
- Capacity to perform under pressure in a high-intensity sales setting.
- A positive and coachable attitude with a willingness to learn and grow.
- At least 1 year of proven success in a Customer Manager role (ideally within K-12 EdTech or SaaS); prior K-12 teaching experience is advantageous (2 years preferred).
- Demonstrated success in meeting and exceeding subscription renewal and expansion objectives.
- Familiarity with education purchasing processes and key decision-makers.
- Proficient in utilizing CRM systems, marketing automation tools, and virtual communication platforms.
- Excellent written and verbal communication capabilities.
- A passion for educating prospects, securing new opportunities, and impacting customer success positively.
- Strong discovery skills to recognize new opportunities within your assigned territory.
- A relevant college degree.
Why Join Us?
- Great Team: Collaborate with enthusiastic, skilled engineers and entrepreneurs in a rapidly growing company.
- Collaborative Culture: Become part of a diverse, transparent, and dynamic team where everyone is empowered to lead.
- Lasting Impact: Contribute to the advancement of digital education solutions helping thousands of schools worldwide.
- Broad Reach: Our products are utilized by over 44 million users in 200 countries, and we are expanding rapidly.
- Make a Difference: Play a vital role in advancing the digital transformation of education for 21st-century learners.
Equal Opportunity Employer: We celebrate diversity and are committed to fostering an inclusive workplace. If you require accommodations due to a disability or special needs, please inform us.
Employment Type: Full-Time
