US Remote Inside Customer Manager | WFH

Job Overview

Join an innovative and expanding organization committed to reshaping the educational landscape on a global scale. We are seeking a dedicated and customer-centric Inside Customer Manager to develop and maintain robust client relationships while ensuring their success. This role presents an exceptional opportunity to make a meaningful impact on the educational experiences of millions of students and educators. As a vital part of our remote team, you will significantly influence customer engagement, facilitate ongoing product utilization, and assist clients in realizing their objectives.

Key Responsibilities

• Cultivate strong relationships with clients through diverse communication channels including email, Zoom, social media, and chat, empowering them to optimize their use of our solutions.
• Navigate clients through the subscription renewal process, addressing any obstacles and identifying opportunities for account enhancement.
• Serve as a trusted advisor, providing valuable insights and guidance to help clients meet their goals.
• Relay feedback to management aimed at process improvements, automation, and enhancing the overall customer experience.
• Achieve renewal and expansion targets to ensure the sustained success of your customer portfolio.
• Adhere to Customer Management Expectations and work collaboratively to fulfill annual objectives.
  
  

Required Skills

• Experience and Energy: Minimum of one year in sales, educational administration, or a customer-focused role, especially in a fast-paced setting (SaaS or startup experience is advantageous).
• Passion for Helping Customers: A sincere motivation to assist clients in overcoming challenges and achieving success.
• Consultative Approach: Strong problem-solving capabilities with an aptitude for identifying customer needs and proposing suitable solutions.
• Strong Communication Skills: Ability to effectively convey the advantages of our products and guide clients through their journey.
• Curiosity and Inquisitiveness: A willingness to learn and ask insightful questions to better understand client challenges.
• Self-Starter and Team Player: An independent worker who also enjoys collaborating with team members to attain shared goals.
  
  

Qualifications

• A positive and adaptable attitude, thriving in a dynamic, goal-oriented environment.
• At least one year of proven success in customer management or sales (experience in K-12 EdTech or SaaS is preferred).
• Demonstrated ability to achieve and exceed renewal and expansion targets.
• Familiarity with educational purchasing processes and key decision-makers.
• Proficient with CRM tools, marketing automation platforms, and virtual communication technologies.
• Excellent written and verbal communication capabilities.
• A college degree in a relevant field.
  
  

Career Growth Opportunities

By being part of our team, you will encounter numerous opportunities to enhance your skills and embrace new challenges that can significantly influence your career trajectory while engaging in impactful educational projects.

Company Culture and Values

We pride ourselves on a transparent, inclusive, and vibrant workplace culture where every team member is empowered to take on leadership roles. Our diverse team is passionately devoted to making a positive difference in the education sector.

Networking and Professional Opportunities

This role offers extensive networking opportunities and the chance to collaborate with a variety of professionals committed to educational advancement, fostering skill development and professional growth within the industry.

If you are prepared to embrace a new challenge and contribute to the educational journeys of countless individuals, we invite you to apply. We are an equal-opportunity employer and encourage applications from all qualified individuals. If you require any accommodations, please let us know.

Employment Type: Full-Time