Remote Senior Account Manager | WFH

Position: Senior Account Manager - Remote

Company Overview

Join our dynamic eCommerce agency that is experiencing rapid growth in the digital landscape. We specialize in creating remarkable online experiences tailored for fashion, lifestyle, and premium product brands. Our partnerships range from high-growth direct-to-consumer (DTC) businesses to established enterprise clients, allowing us to work with some of the most esteemed names in the industry. With a focus on developing, building, and optimizing eCommerce platforms on Shopify Plus, we empower global brands to scale effectively and succeed in the competitive online marketplace.

At our core, we are passionate about digital commerce, and we cultivate an environment that champions collaboration, innovation, and work-life balance. Our success stems from our commitment to delivering exceptional results for our clients while ensuring a rewarding and engaging workplace for our team members.

Core Values

• Build: Assist our clients in growing their businesses.
• Inspire: Motivate our employees to excel and thrive.
• Challenge: Push the limits of creativity and technology.
• Deliver: Uphold excellence in every endeavor.
  
  

Role Overview

We are in search of a results-driven Senior Account Manager to spearhead client relationships and propel eCommerce success. In this pivotal role, you will oversee a portfolio of clients, ensuring they receive unparalleled service and strategic insights. Collaborating with internal teams, you will craft account strategies, pinpoint growth opportunities, and drive revenue. If you excel in a fast-paced, client-centric environment and possess a fervor for digital commerce, we invite you to explore this opportunity.

Key Responsibilities

• Client Management & Advocacy:
• Establish and nurture robust client relationships, gaining an understanding of their needs and objectives.
• Act as the client's champion within our organization, striving to meet and exceed their expectations.
• Organize a schedule of meetings and touchpoints to provide continual support and strategic advice.
• Collect and analyze client feedback to enhance the overall experience.
• Highlight client success stories through marketing initiatives.
• Engage in industry networking and represent our company at events to fortify client partnerships.
• Proactively resolve challenges and manage escalations to ensure client satisfaction.
• Onboarding & Strategy:
• Ensure a seamless onboarding process for clients, equipping all stakeholders with necessary resources.
• Collaborate with project managers to integrate partner services and enhance workflows.
• Provide training and ongoing support to assist clients in achieving their eCommerce objectives.
• Strategic Account Planning & Performance Monitoring:
• Partner with data analysts and strategists to assess client performance and uncover improvement opportunities.
• Lead Quarterly Business Reviews, offering data-driven recommendations to refine eCommerce operations.
• Develop strategic account plans aimed at driving retention, conversions, and overall sales growth.
• Oversee reporting dashboards to ensure key performance metrics are monitored and addressed.
• Revenue Growth & Business Development:
• Manage contract renewals to ensure high client retention rates.
• Identify upselling and cross-selling opportunities within existing accounts.
• Track and manage multiple deals, ensuring streamlined progress through the sales cycle.
• Leadership & Development:
• Assist in the hiring, onboarding, and training of new Account Managers.
• Mentor team members and foster a culture of collaboration and accountability.
• Conduct performance reviews and schedule regular check-ins with team members.
• Identify and implement process enhancements to optimize service delivery.
• Stay informed on eCommerce trends and best practices to promote client success.
  

Required Skills

• 4 years of experience in Account Management, ideally within eCommerce or digital marketing.
• Familiarity with Shopify and Shopify Partners.
• Willingness to travel for events and client meetings.
• Passion for eCommerce, technology, and digital design.
• Strong accountability and reliability.
• Competitive mindset paired with a team-oriented approach.
• High standards for quality and performance.
• Adaptability in a fast-paced, growing environment.
• Ability to work independently and take initiative.
  
  

Why Work With Us

• Work-Life Balance: Flexible remote work options.
• Unlimited PTO: Take the needed time to recharge.
• Growth & Recognition: We value contributions and prioritize career development.
• Industry Impact: Collaborate with exciting brands and contribute to their eCommerce success.
• Supportive Culture: Employee well-being is a priority, and we actively promote a healthy work environment.
• People-First Approach: We treat our team members with respect and emphasis individual value.
• Giving Back: A percentage of our revenue is donated to charitable causes.
  
  

Compensation & Benefits

• Competitive salary with performance-based incentives.
• 401K plan with company matching.
• Remote or hybrid work options.
• Untracked PTO and paid holidays.
• Monthly stipends for WiFi and wellness.
• Annual training and office equipment stipends.
• Comprehensive health, dental, and vision plans (Aetna).
  
  

We are an equal opportunity employer committed to creating an inclusive work environment for all employees, regardless of race, gender, religion, sexual orientation, or background.

If you are enthusiastic about advancing brands in the eCommerce field and wish to join a progressive, forward-thinking team, we encourage you to apply today. Let's create something extraordinary together!

Employment Type: Full-Time