What are the responsibilities and job description for the Remote Strategic Manager of Customer Success | WFH position at Get It - Marketing?
Job Overview
We are in search of a dedicated Strategic Customer Success Manager who will empower enterprises to navigate intricate communication challenges and enhance their customer experiences. This pivotal role is responsible for overseeing all post-sales engagements with enterprise clients and forging collaborations with cross-functional teams such as Sales, Support, Professional Services, and Product to guarantee that customers derive maximum value from their investments. Your contributions will be vital in cultivating relationships, driving successful outcomes, and supporting customer retention and renewal strategies.
Key Responsibilities
This is an exceptional opportunity within a company that is committed to your professional growth. We provide reimbursement for professional development expenses, encouraging continuous learning and skill enhancement to support your career trajectory.
Company Culture and Values
We take pride in our recognition as a Top Workplace, reflecting our commitment to a collaborative culture that celebrates team accomplishments and nurtures both passion and talent. We believe in the strength of teamwork and strive to create an environment where every voice is valued.
Compensation And Benefits
For candidates located in California, the target base salary for this role ranges from \(127,600 to \)157,733 USD annually. In Denver, CO, the salary range is between \(115,000 and \)141,933 USD annually. These figures represent base salary only and do not encompass bonuses, equity, or benefits.
Employment Type: Full-Time
We are in search of a dedicated Strategic Customer Success Manager who will empower enterprises to navigate intricate communication challenges and enhance their customer experiences. This pivotal role is responsible for overseeing all post-sales engagements with enterprise clients and forging collaborations with cross-functional teams such as Sales, Support, Professional Services, and Product to guarantee that customers derive maximum value from their investments. Your contributions will be vital in cultivating relationships, driving successful outcomes, and supporting customer retention and renewal strategies.
Key Responsibilities
- Spearhead customer onboarding, training initiatives, and the development of best practices to ensure continuous value delivery and a robust return on investment.
- Facilitate Quarterly or Semi-Annual Business Reviews and regular status updates to align objectives, identify growth opportunities or risks, and communicate performance metrics and insights.
- Develop a profound understanding of our solutions, articulating the most pertinent features tailored to each customer's unique needs.
- Proactively manage customer escalations by documenting issues, organizing status meetings, and engaging with cross-functional teams to resolve challenges efficiently.
- A minimum of 5 years of relevant Customer Success experience, preferably within a SaaS environment.
- Demonstrated ability to forge relationships and influence C-level executives.
- Expertise in managing enterprise customers and a clear understanding of their distinct needs.
- Exceptional presentation, meeting facilitation, and communication skills, both verbal and written.
- Strong organizational and time management capabilities, with an aptitude for effective prioritization.
- Ability to collaborate successfully with diverse cross-functional teams.
- Proven leadership skills to guide and influence both internal teams and customers towards favorable outcomes.
- Strong analytical acumen and problem-solving abilities.
- Willingness to travel to customer locations when necessary.
- You should possess a passion for customer engagement and a commitment to helping clients achieve their objectives.
- You excel in effective communication, leveraging data for decision-making, and managing time proficiently.
- A strong desire to learn innovative technologies, including modern cloud communications and AI platforms, is essential.
- You bring seasoned expertise in Customer Success, with an unwavering dedication to customer satisfaction.
This is an exceptional opportunity within a company that is committed to your professional growth. We provide reimbursement for professional development expenses, encouraging continuous learning and skill enhancement to support your career trajectory.
Company Culture and Values
We take pride in our recognition as a Top Workplace, reflecting our commitment to a collaborative culture that celebrates team accomplishments and nurtures both passion and talent. We believe in the strength of teamwork and strive to create an environment where every voice is valued.
Compensation And Benefits
For candidates located in California, the target base salary for this role ranges from \(127,600 to \)157,733 USD annually. In Denver, CO, the salary range is between \(115,000 and \)141,933 USD annually. These figures represent base salary only and do not encompass bonuses, equity, or benefits.
Employment Type: Full-Time
Salary : $115,000 - $157,733
