What are the responsibilities and job description for the Remote VP of Sales and Customer Success / CRO position at Get It - Marketing?
Job Overview
We are at the forefront of Customer Lifecycle Marketing for B2B businesses, dedicated to enhancing customer relationships through our cutting-edge platform. Our solution provides organizations with the tools to monitor customer journeys, automate engagement, and implement loyalty and advocacy initiatives. By leveraging features such as AI-driven insights and upsell/cross-sell campaigns, we empower our clients to realize Customer-led Growth (CLG) and track revenue influenced by customer-centric strategies. We proudly serve a diverse clientele, including Fortune 500 companies and emerging technology firms across various industries.
The Opportunity
We are on the lookout for a dynamic leader to assume the role of Chief Revenue Officer (CRO) for the first time. The ideal candidate will possess a robust background in both Sales and Customer Success, with an emphasis on overseeing our go-to-market teams. As a hands-on leader, you will manage Sales and Customer Success operations and provide support to key enterprise accounts from a customer success angle. Your contributions will be critical in refining sales processes and cultivating strategic relationships with enterprise clients and partners.
Key Responsibilities
We are committed to fostering professional development and providing pathways for career advancement within our organization, allowing you to lead and mentor teams.
Company Culture And Values
Our culture promotes collaboration, innovation, and an engaging approach to leadership. We value transparent communication and strive to create a supportive environment where team members can thrive and contribute to our collective success.
Employment Type: Full-Time
We are at the forefront of Customer Lifecycle Marketing for B2B businesses, dedicated to enhancing customer relationships through our cutting-edge platform. Our solution provides organizations with the tools to monitor customer journeys, automate engagement, and implement loyalty and advocacy initiatives. By leveraging features such as AI-driven insights and upsell/cross-sell campaigns, we empower our clients to realize Customer-led Growth (CLG) and track revenue influenced by customer-centric strategies. We proudly serve a diverse clientele, including Fortune 500 companies and emerging technology firms across various industries.
The Opportunity
We are on the lookout for a dynamic leader to assume the role of Chief Revenue Officer (CRO) for the first time. The ideal candidate will possess a robust background in both Sales and Customer Success, with an emphasis on overseeing our go-to-market teams. As a hands-on leader, you will manage Sales and Customer Success operations and provide support to key enterprise accounts from a customer success angle. Your contributions will be critical in refining sales processes and cultivating strategic relationships with enterprise clients and partners.
Key Responsibilities
- Lead and oversee the Sales and Customer Success teams, driving initiatives to meet and surpass revenue targets.
- Serve as the primary liaison for enterprise customers, ensuring their needs are fulfilled and fostering long-term partnerships.
- Develop and execute strategies that promote sustainable growth while aligning Sales and Customer Success efforts.
- Collaborate closely with the CEO to ensure that revenue objectives align with the overarching company strategy.
- Provide mentorship to the Sales and Customer Marketing teams, fostering a high-performance, collaborative culture.
- Identify avenues to enhance the customer experience and deliver additional value.
- Utilize data-driven insights to assess performance, optimize processes, and refine customer retention and growth strategies.
- Define, manage, and report on key performance indicators (KPIs) pertinent to our go-to-market initiatives.
- Proven experience in Sales and Customer Success, with a strong history of managing enterprise customers.
- Comfort in a startup environment, demonstrating a willingness to learn rapidly, adapt, and assume various responsibilities.
- Hands-on management experience with the capability to mentor, lead, and develop Sales and Customer Success teams.
- Significant B2B SaaS experience, particularly in contexts involving enterprise clients.
- Exceptional communication, relationship-building, and leadership skills, facilitating effective engagement with internal teams and enterprise clients.
- A data-oriented approach focused on performance metrics to drive revenue and enhance customer satisfaction.
- A creative problem-solver with the ability to simplify complex processes.
- An independent initiator who is self-sufficient and able to start small and nimble, while scaling tools and adjusting tactics as needed.
- A genuine passion for work, strategic thinking, and goal attainment is essential.
- Direct experience managing enterprise customers.
- Hands-on management background in Sales and Customer Success.
- Strong leadership capabilities with a focus on team development.
- Excellent relationship-building skills.
- A sense of humor is an added benefit!
We are committed to fostering professional development and providing pathways for career advancement within our organization, allowing you to lead and mentor teams.
Company Culture And Values
Our culture promotes collaboration, innovation, and an engaging approach to leadership. We value transparent communication and strive to create a supportive environment where team members can thrive and contribute to our collective success.
Employment Type: Full-Time
