What are the responsibilities and job description for the Representative Customer Support Role position at Get It - Marketing?
Customer Support Representative
Overview
We are on the lookout for a Customer Support Representative to join our dynamic team. If you are passionate about nurturing relationships and providing exceptional support to customers, we encourage you to apply.
In this role, you will serve as the primary contact for our clientele, delivering high-quality assistance and resolving inquiries effectively. Your communication skills and ability to solve problems will be key to ensuring customer satisfaction at every interaction.
Key Responsibilities
We are committed to fostering professional development and growth within our organization. You will have the chance to enhance your skills and advance your career in a supportive environment.
Compensation And Benefits
Please submit your cover letter and resume to our email address. We eagerly await your application!
Employment Type: Full-Time
Overview
We are on the lookout for a Customer Support Representative to join our dynamic team. If you are passionate about nurturing relationships and providing exceptional support to customers, we encourage you to apply.
In this role, you will serve as the primary contact for our clientele, delivering high-quality assistance and resolving inquiries effectively. Your communication skills and ability to solve problems will be key to ensuring customer satisfaction at every interaction.
Key Responsibilities
- Act as the initial point of contact for customers via phone, email, and fax.
- Address inquiries, process orders, and resolve any issues promptly.
- Maintain accurate customer records and communicate efficiently for order fulfillment.
- Investigate customer history and collaborate with the sales team as necessary.
- Process and invoice orders with a focus on accuracy.
- Coordinate daily shipments and review invoices for correctness.
- Assist with various administrative tasks, including filing.
- Support the sales department through product research and quotes preparation.
- Proactively engage in additional projects as assigned.
- Excellent verbal and written communication abilities.
- Strong organizational skills and attention to detail.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook, and Teams) and a Windows environment.
- Capacity to work effectively within a team to achieve shared goals.
- A willingness to learn about our products and services.
- High school diploma or equivalent required.
- 3-5 years of experience in customer service, administration, or data entry; experience in a manufacturing environment is a plus.
- A professional and positive demeanor is essential.
We are committed to fostering professional development and growth within our organization. You will have the chance to enhance your skills and advance your career in a supportive environment.
Compensation And Benefits
- Competitive salary and comprehensive benefits package.
- Opportunities for professional learning and development.
- A collaborative and supportive team atmosphere.
Please submit your cover letter and resume to our email address. We eagerly await your application!
Employment Type: Full-Time
