Senior Retail Media Customer Success Manager - Remote | WFH

Job Overview

Join our dynamic team as a Senior Customer Success Manager focusing on Retail Media in a fully remote capacity. In this pivotal role, you will nurture robust relationships with a portfolio of clients, ensuring their success through strategic insights and support. Your expertise will not only assist in overcoming challenges but will also identify growth opportunities that drive both client satisfaction and company success.

Key Responsibilities

• Provide exemplary technical support and service that fosters client success.
• Recognize and capitalize on opportunities for account growth through innovative product offerings and market expansion.
• Maintain and strengthen relationships with key accounts, including agencies and brands, through both tactical and strategic support.
• Serve as a primary escalation point for client concerns, delivering thoughtful and effective solutions.
• Act as a subject matter expert on retail media and our platform, contributing to training resources and participating in educational webinars.
• Collaborate with internal teams to develop comprehensive onboarding and educational resources.
• Continuously evaluate and enhance internal processes to boost efficiency and client satisfaction.
• Educate users on the latest platform features and industry best practices.
• Support pre-sales efforts by demonstrating product functionalities and offering optimization recommendations.
• Address technical issues related to software functionality and updates.
• Relay client feedback to the R&D team to support product development discussions.
• Generate reports and document software errors for effective communication with developers.
  
  

Required Skills

• 4-5 years of experience in digital/search advertising with deep domain knowledge.
• 2-3 years of experience with eCommerce advertising platforms including Amazon, Walmart, Instacart, Criteo, or Kroger (experience with Amazon DSP and similar technologies preferred).
• Fluency in Spanish is a plus.
• Proven track record in customer success, consulting, or pre-sales support.
• Exceptional interpersonal and customer service abilities with a collaborative approach.
• Adaptability to thrive in a fast-paced and evolving work setting.
• Strong analytical and problem-solving capabilities.
• Proficiency in Excel and data analysis.
  
  

Qualifications

• Bachelor’s degree in Marketing, Business, or a related field preferred.
  
  

Career Growth Opportunities

At our company, we are deeply committed to your professional development. You will have access to invaluable mentorship, industry best practices, and insights from seasoned professionals. As the eCommerce landscape evolves, so does our organization, offering expansive growth opportunities for your career.

Company Culture And Values

We pride ourselves on fostering an energetic and goal-oriented work environment. Our culture emphasizes innovation, collaboration, and continuous learning, creating a fulfilling space for all team members. We value diversity and inclusivity, ensuring that every voice is heard and respected.

Compensation And Benefits

• Competitive annual base salary range of \(95,000 - \)115,000, based on experience, skills, and market data.
• Eligibility for an annual performance-based bonus.
• Unlimited Paid Time Off and Paid Holidays.
• Comprehensive medical, dental, and vision plans, as well as FSA/HSA options.
• 401k plan with employer matching.
• Up to 2 Paid Volunteer Days annually.
• Generous Paid Parental Leave.
  
  

Seize this opportunity to make a significant impact in the rapidly growing eCommerce sector while enjoying the flexibility of a remote work environment. If you are passionate about helping brands and sellers excel in the fast-paced world of eCommerce, we invite you to apply!

Employment Type: Full-Time