What are the responsibilities and job description for the Chicago Laser Applications Engineer - Remote | Hybrid - WFH position at Get It - Professional Services?
Job Overview
Join our innovative team as a Laser Applications Engineer in Chicago, IL, in a hybrid work environment that fosters both remote and in-person collaboration. This pivotal role focuses on leveraging your expertise in laser cutting technology to deliver exceptional technical support and training to our valued customers. Your contributions will be instrumental in enhancing machine operations and ensuring customer satisfaction through tailored training and troubleshooting assistance.
Key Responsibilities
This position offers a wealth of opportunities for professional growth and skill enhancement within the dynamic field of laser technology. As you develop your expertise, you’ll engage in continuous learning and collaboration with industry professionals, positioning yourself for future leadership roles.
Company Culture and Values
Our organization promotes a culture of collaboration and innovation, where employees are encouraged to share their knowledge and support one another. We are committed to creating a safe and engaging workplace that champions continuous learning and customer-focused solutions.
Employment Type: Full-Time
Join our innovative team as a Laser Applications Engineer in Chicago, IL, in a hybrid work environment that fosters both remote and in-person collaboration. This pivotal role focuses on leveraging your expertise in laser cutting technology to deliver exceptional technical support and training to our valued customers. Your contributions will be instrumental in enhancing machine operations and ensuring customer satisfaction through tailored training and troubleshooting assistance.
Key Responsibilities
- Deliver technical expertise and training to customers regarding machine operations, process optimization, and CAD/CAM programming software.
- Conduct both in-person and remote training sessions, with travel of approximately 50% required (variability may apply).
- Collaborate with cross-functional teams to support product development and facilitate the successful introduction of new solutions.
- Oversee software enhancement requests, troubleshoot issues, and test updates to ensure high performance.
- Maintain and develop databases with a key focus on laser applications.
- Author user-friendly knowledge base articles and training materials to empower customers.
- Perform demonstrations of equipment and software for potential customers, showcasing our advanced technology.
- Work closely with various departments to guarantee the timely delivery of products that meet customer requirements.
- Represent the company at trade shows and industry events, enhancing our presence in the market.
- Maintain effective communication with global teams to provide customer support across diverse backgrounds.
- Associate's degree in a related field preferred.
- Minimum of 3 years of experience with laser cutting machinery.
- Proficiency in cleaning and changing laser cutting heads.
- Strong understanding of G&M code and database/parameter development.
- Proficiency in AutoCAD or SOLIDWORKS (preferred).
- Familiarity with CNC equipment and material handling systems.
- Proficient in Microsoft Office Suite.
- Excellent troubleshooting skills and meticulous attention to detail.
- Strong communication and presentation abilities.
- Capability to work independently as well as collaboratively in a dynamic environment.
- Robust organizational skills with the agility to manage multiple projects effectively.
- A proactive, self-motivated approach with a focus on efficient task completion.
- Relevant experience in laser cutting technology and technical support is essential.
- Valid driver's license and reliable transportation are required for travel.
- Willingness to travel as necessary to provide customer training and support.
This position offers a wealth of opportunities for professional growth and skill enhancement within the dynamic field of laser technology. As you develop your expertise, you’ll engage in continuous learning and collaboration with industry professionals, positioning yourself for future leadership roles.
Company Culture and Values
Our organization promotes a culture of collaboration and innovation, where employees are encouraged to share their knowledge and support one another. We are committed to creating a safe and engaging workplace that champions continuous learning and customer-focused solutions.
Employment Type: Full-Time
