Food Retail Refrigeration Support Engineer

Job Overview

Join our dynamic team as a Refrigeration Technical Support Engineer focused on the food retail sector. If you have a strong passion for refrigeration and air conditioning systems, we invite you to leverage your expertise to deliver exceptional technical support and contribute to our mission of expanding our market presence in a competitive landscape.

Key Responsibilities

• Deliver outstanding technical support through a call center, utilizing tools such as Salesforce for customer engagement.
• Provide comprehensive technical guidance on refrigeration and AC systems, conducting both in-person and remote training sessions, including webinars and instructional videos.
• Create and maintain effective technical resources, including documentation and instructional content, to empower our customers.
• Continuously enhance your technical knowledge through ongoing training, research, and hands-on experience, positioning yourself as a product and application authority.
• Occasionally travel to customer sites to support applications and collaborate with the internal sales team by providing technical insights.
• Diagnose and resolve complex refrigeration and AC issues, delivering solutions that enhance customer satisfaction.
  
  

Required Skills

• Excellent communication and organizational abilities, adept at managing multiple customer inquiries and technical discussions concurrently.
• A proactive mindset with a focus on process enhancements.
• Strong enthusiasm for learning and a keen interest in HVAC and refrigeration systems, with previous experience being an advantage.
• Proficiency in MS Office and the capability to work with technical documentation and tools.
• Willingness to travel regionally and internationally (approximately 5-15% travel required).
• Availability to provide after-hours support as needed.
  
  

Qualifications

• A Bachelor's degree in Engineering (Mechanical, Electrical, or a related field) or Engineering Technology, or alternatively, 2-3 years of relevant professional experience.
  
  

Career Growth Opportunities

This role offers an engaging work environment where you can apply your technical skills, contribute meaningfully to the industry, and advance your career through continuous learning and development.

Compensation And Benefits

• Competitive salary range: \(65,000 - \)70,000, based on experience and qualifications.
• Performance-based bonus structure and paid vacation.
• Personal insurance options available.
• Access to Employee Resource Groups and an Employee Referral Program.
  
  

We are seeking individuals who are not only skilled in refrigeration and HVAC but also enjoy tackling complex challenges. If this resonates with you, we are eager to receive your application!

Employment Type: Full-Time