What are the responsibilities and job description for the Project Coordinator for Client Services - Remote | WFH position at Get It - Professional Services?
Job Overview
We are seeking a dedicated and detail-oriented Client Services Project Coordinator to join our dynamic team in a remote capacity. This pivotal role is integral in supporting Project Managers within the Client Services department, ensuring that our commitment to delivering outstanding client service is reflected in every interaction. You will collaborate closely with various internal teams, facilitating the successful implementation of projects across departments such as Data Services, Product and Website Development, Print and Mail Services, Call Center, Disbursements, and Claims Operations.
Key Responsibilities
This position provides numerous opportunities for professional growth and development through collaboration with various teams and exposure to different areas of project management. Working closely with experienced Project Managers offers valuable mentorship and supports your career advancement.
Company Culture And Values
Our organization is committed to fostering a collaborative and supportive work environment where teamwork is paramount. We prioritize client satisfaction and exceptional service, creating a culture that values clear communication and responsiveness.
Employment Type: Contractor
We are seeking a dedicated and detail-oriented Client Services Project Coordinator to join our dynamic team in a remote capacity. This pivotal role is integral in supporting Project Managers within the Client Services department, ensuring that our commitment to delivering outstanding client service is reflected in every interaction. You will collaborate closely with various internal teams, facilitating the successful implementation of projects across departments such as Data Services, Product and Website Development, Print and Mail Services, Call Center, Disbursements, and Claims Operations.
Key Responsibilities
- Coordinate projects to ensure timely completion, which includes organizing kick-off meetings, managing timelines, and providing status updates to clients.
- Collaborate with internal teams throughout the project’s lifecycle to ensure that established goals and objectives are met.
- Respond promptly and accurately to client communications, fully understanding their needs and relaying important feedback to internal teams.
- Analyze data for quality assurance, prepare project reports, and create materials for clients, such as scripts and website content.
- Work alongside Project Managers and operational teams to develop and refine business rules that enhance service delivery.
- Foster teamwork and collaboration across departments to ensure exceptional service is delivered.
- Manage and resolve complex tasks efficiently and effectively.
- A minimum of 1 year of experience in direct client or customer interaction within a professional setting.
- Exceptional verbal and written communication skills, exhibiting a calm and professional demeanor.
- Strong critical thinking abilities to process information and develop solutions in a fast-paced environment.
- Proficiency in MS Office Suite, particularly Word, Excel, and Outlook.
- Ability to adapt to dynamic situations while remaining focused on strategic goals.
- Problem-solving skills that enable you to analyze challenges, enhance processes, and implement effective solutions.
- A commitment to precision and attention to detail in all tasks.
- Creativity and innovation that contribute to both individual and team achievements.
- Strong collaborative skills, with an ability to thrive in a team environment while maintaining accountability for personal responsibilities.
- A Bachelor's Degree or equivalent experience in the industry is preferred.
This position provides numerous opportunities for professional growth and development through collaboration with various teams and exposure to different areas of project management. Working closely with experienced Project Managers offers valuable mentorship and supports your career advancement.
Company Culture And Values
Our organization is committed to fostering a collaborative and supportive work environment where teamwork is paramount. We prioritize client satisfaction and exceptional service, creating a culture that values clear communication and responsiveness.
Employment Type: Contractor
