Remote Consumer Product Manager | WFH

Job Overview

Join our innovative telemedicine startup as a Product Manager, Consumer, where you will play a critical role in enhancing the post-purchase customer experience. This remote position focuses on optimizing the customer journey from purchase through renewal, making it an excellent opportunity for those passionate about customer satisfaction and product experience.

Key Responsibilities

• Oversee the post-purchase customer experience, ensuring that users can effortlessly manage prescriptions, monitor health progress, and access essential resources via our application.
• Collaborate closely with marketing and design teams to ensure a cohesive and engaging experience for customers throughout their health journey.
• Spearhead the product experience for new offerings, guaranteeing seamless integration of the app with new products, including prescriptions and lab tests.
• Act as the customer advocate by utilizing data and feedback to enhance retention and overall satisfaction.
• Analyze user behavior insights to pinpoint opportunities for improvement and address any pain points.
• Develop the product roadmap driven by customer insights, and work cross-functionally to launch impactful features aligned with key business objectives.
  
  

Required Skills

• A minimum of 5 years of experience in product management, preferably within fast-paced, consumer health or e-commerce startups.
• Demonstrated success in mobile app management and customer retention strategies.
• A strong passion for delivering exceptional user experiences, with a talent for designing intuitive product flows.
• Proficient in data-driven decision-making, including experience with A/B testing and user research methodologies.
• Technical aptitude to collaborate effectively with engineering teams and troubleshoot issues as necessary.
• Excellent project management capabilities, especially in agile environments, with the competence to juggle multiple launches and priorities.
  
  

Qualifications

• Proven experience in product management within a startup context.
• Solid background in mobile application development and user experience design.
• Ability to analyze data and derive actionable insights to improve customer satisfaction.
• Strong communication and collaboration skills.
  
  

Career Growth Opportunities

This position offers a remarkable chance to advance your career in a rapidly growing industry, where your contributions will have a significant impact on customer experiences.

Company Culture And Values

We pride ourselves on being an equal opportunity employer, fostering an inclusive environment that encourages diverse perspectives and ideas, in alignment with our core values.

Compensation And Benefits

• Premium medical, dental, vision, and life insurance plans, with options offering up to 80% coverage.
• Generous 401K plans.
• Flexible vacation and time-off policies.
• Opportunities for liquidity of options when available.
• Extended option exercise window for dedicated employees (3 months for every year of service).
  
  

If you are passionate about enhancing customer experiences and are eager to make a meaningful impact in a high-growth sector, we invite you to apply and become part of our journey!

Employment Type: Full-Time