Remote Consumer Product Manager

Job Overview

We are seeking an experienced and motivated Product Manager, Consumer to join our dynamic telemedicine startup, operating remotely. This role is centered around enhancing the customer experience post-purchase, ensuring smooth transitions from purchase to renewal. If you have a strong commitment to improving customer satisfaction and optimizing both digital and physical product offerings, this opportunity is tailored for you.

Key Responsibilities

• Take ownership of the post-purchase customer experience, enabling users to manage prescriptions, monitor health progress, and access resources through our mobile application.
• Collaborate closely with marketing and design teams to deliver an engaging and streamlined experience for customers throughout their health journey.
• Spearhead the product experience for new offerings, ensuring seamless integration with new products such as prescriptions and lab tests.
• Act as the customer advocate by utilizing data and feedback to enhance retention and elevate satisfaction levels.
• Analyze user behavior insights and research to pinpoint opportunities for experience optimization and pain point alleviation.
• Develop the product roadmap informed by customer insights and work cross-functionally to implement features that directly support key business objectives.
  
  

Required Skills

• A minimum of 5 years of experience in product management, preferably within fast-growing consumer health or eCommerce startups.
• Demonstrated success in managing mobile applications and executing customer retention strategies.
• A strong passion for creating exceptional user experiences, with an aptitude for developing intuitive product flows.
• Proficiency in data-driven decision-making, including familiarity with A/B testing and user research methodologies.
• A solid technical foundation to facilitate effective collaboration with engineering teams and troubleshoot as needed.
• Exceptional project management skills, particularly in agile settings, with the capability to oversee multiple launches and priorities.
  
  

Qualifications

• A Bachelor's degree in a relevant field (e.g., Business, Marketing, or a related discipline) is required.
  
  

Career Growth Opportunities

This role offers a remarkable chance for individuals eager to enhance customer experiences and make a substantial impact in a rapidly evolving industry. We are dedicated to fostering professional development, encouraging our employees to embrace challenges that drive their growth.

Company Culture And Values

We celebrate diversity and cultivate an inclusive environment where all team members can share their ideas and beliefs, contributing to a collaborative and supportive workplace culture.

Compensation And Benefits

• Premium medical, dental, vision, and life insurance plans, with options offering up to 80% coverage.
• Generous 401(k) offerings.
• Flexible vacation and time-off policies.
• Liquidity options when available.
• Extended option exercise window for loyal employees (3 months for every year of service).
  
  

If you are excited to leverage your skills in a role that drives significant customer experience improvements in the telemedicine space, we encourage you to apply!

Employment Type: Full-Time