Remote Consumer Product Manager for Customer Experience

Consumer Product Manager - Remote

We are a dynamic and mission-driven consumer health enterprise committed to empowering individuals to enhance their health and wellness through innovative clinical support, engaging content, and a nurturing community. Supported by esteemed venture capital firms and industry authorities, we are embarking on an exhilarating growth trajectory.

We seek a dedicated Consumer Product Manager to spearhead and refine our post-purchase customer experience. This pivotal role is vital in delivering a smooth, engaging, and impactful customer journey—from initial purchase to renewals—while enhancing both digital and physical product experiences.

Key Responsibilities

• Own the post-purchase customer journey, enabling users to effortlessly manage prescriptions, monitor health progress, and access vital resources through our platform.
• Partner with marketing and design teams to develop an intuitive, captivating app experience that assists customers in their health journey.
• Seamlessly incorporate new product launches, including prescriptions and lab tests, into the app experience.
• Advocate for customer needs by analyzing data, gathering feedback, and conducting user research to identify pain points and potential areas for enhancement.
• Shape the product roadmap driven by insights, collaborating cross-functionally to deliver features that boost retention and customer satisfaction.
• Employ data-driven methodologies, such as A/B testing, to guide decisions and evaluate success.
  
  

Required Skills

• 5 years of product management experience in fast-paced startups, specifically within e-commerce or consumer health sectors.
• Proven expertise in mobile app development and strategies for customer retention.
• Strong enthusiasm for crafting intuitive, user-centric experiences, with hands-on collaboration with design professionals.
• Proficiency in data analysis, user research, and A/B testing to inform product decisions.
• Robust project management skills, particularly in agile settings, with the capacity to prioritize and coordinate multiple initiatives.
• A technical mindset to engage effectively with engineering teams and address challenges as they emerge.
  
  

Career Growth Opportunities

We are dedicated to fostering professional growth and development, providing team members with the chance to advance their careers within a supportive and innovative environment.

Company Culture And Values

Our organization champions a culture that values innovation, collaboration, and customer satisfaction. We prioritize the well-being of our team members and encourage an atmosphere of continuous improvement and constructive feedback.

Compensation And Benefits

We offer a competitive salary range of \(140K - \)175K, coupled with exceptional benefits reflecting our commitment to employee well-being, including:

• Comprehensive healthcare coverage—including medical, dental, vision, and life insurance.
• Industry-leading 401(k) options to help you plan for your future.
• Flexible vacation and time-off policies to promote work-life balance.
• Opportunities for equity liquidity as available.
• Extended options exercise windows for long-term employees (e.g., 1 year for employees with 4 years of service).
  
  

We proudly uphold our status as an equal opportunity employer, embracing diversity and fostering intellectual freedom. We celebrate individuality and welcome candidates from all backgrounds who share our values and mission.

If you find this opportunity appealing and it aligns with your skills and passion, we invite you to apply today and join us in transforming lives through innovation and care.

Employment Type: Full-Time