What are the responsibilities and job description for the Remote Customer Success Consultant - MST or PST Time Zone position at Get It - Professional Services?
Job Overview
We are on the lookout for a Customer Success Consultant who is passionate about fostering client relationships and maximizing customer satisfaction. This remote position requires candidates to be located in the PST or MST time zones of the United States and includes occasional travel, up to 30%.
Key Responsibilities
Our organization is committed to the professional development of our team members, offering continuous learning opportunities to advance your skills and career.
Company Culture And Values
We pride ourselves on a dynamic and inclusive work environment that values collaboration, innovation, and a commitment to customer success. Our culture supports employee growth and encourages new ideas.
Compensation And Benefits
We are on the lookout for a Customer Success Consultant who is passionate about fostering client relationships and maximizing customer satisfaction. This remote position requires candidates to be located in the PST or MST time zones of the United States and includes occasional travel, up to 30%.
Key Responsibilities
- Lead the onboarding and customer activation processes, ensuring an exceptional experience for clients.
- Drive the adoption of a proven success framework to help clients achieve their objectives.
- Advocate for clients' needs and maintain strong, long-term relationships.
- Engage clients through regular check-ins, including quarterly reviews and monthly performance updates.
- Identify and recommend additional services during client interactions.
- Collaborate with colleagues across regions to share insights and develop best practices.
- Promote the effective use of proprietary software tools, ensuring clients leverage the platform to its fullest potential.
- Participate in client visits to strengthen relationships and provide personalized support.
- Proven track record in account management and customer success.
- Exceptional presentation skills, both in-person and virtually, with the ability to captivate audiences.
- Strong critical thinking and time management abilities, with a focus on achieving results.
- Excellent verbal and written communication skills, adaptable to various audiences.
- A collaborative mindset, promoting teamwork and shared goals.
- A Bachelor's degree is preferred.
- Minimum of 2 years of experience in a performance-oriented environment.
- Experience with SaaS products is advantageous.
- Ability to influence stakeholders at different levels and demonstrate executive presence.
Our organization is committed to the professional development of our team members, offering continuous learning opportunities to advance your skills and career.
Company Culture And Values
We pride ourselves on a dynamic and inclusive work environment that values collaboration, innovation, and a commitment to customer success. Our culture supports employee growth and encourages new ideas.
Compensation And Benefits
- Base Salary: \(60,000 - \)70,000, alongside an uncapped incentive plan averaging $15,000 annually.
- Comprehensive benefits package, including employer contributions towards health plans, dental and vision coverage, short-term and long-term disability insurance, and life insurance.
- Paid Time Off and annual holiday closures.
- 401K plan with a 4% employer match.
- Parental leave for maternity, paternity, and adoption.
Salary : $15,000 - $70,000
