What are the responsibilities and job description for the Remote Customer Success Consultant - PST or MST Time Zone | WFH position at Get It - Professional Services?
Job Overview
We are on the lookout for a dedicated Customer Success Consultant who excels in a fast-paced, remote work environment. This role requires engagement across diverse stakeholders and a commitment to enhancing the customer journey within the SaaS sector. The ideal candidate will be based in the PST or MST time zone and must be willing to travel up to 30% for on-site client support. Bilingual candidates in Spanish, Portuguese, or French are highly desirable.
Key Responsibilities
This position offers significant potential for professional advancement, with opportunities for continuous learning and engagement with clients to evaluate progress and explore additional service offerings.
Company Culture And Values
Our organization is dedicated to fostering a supportive and collaborative work environment, where innovation and teamwork are at the forefront. We value diversity and are committed to creating an inclusive workplace that encourages personal and professional growth.
Compensation And Benefits
We are on the lookout for a dedicated Customer Success Consultant who excels in a fast-paced, remote work environment. This role requires engagement across diverse stakeholders and a commitment to enhancing the customer journey within the SaaS sector. The ideal candidate will be based in the PST or MST time zone and must be willing to travel up to 30% for on-site client support. Bilingual candidates in Spanish, Portuguese, or French are highly desirable.
Key Responsibilities
- Oversee the comprehensive onboarding experience to ensure clients are set up for success.
- Lead engaging virtual sessions to familiarize clients with our proven success framework.
- Manage an extensive portfolio of accounts, focusing on client retention and performance growth.
- Conduct regular progress assessments through quarterly reviews and monthly updates.
- Identify and advocate for client needs while promoting the use of proprietary tools.
- Collaborate with both regional and global colleagues to share effective practices and insights.
- Travel as necessary to strengthen client relationships and provide additional support.
- Proven experience in customer success and account management within a performance-driven environment.
- Excellent presentation skills that resonate with diverse audiences, both in-person and virtually.
- Ability to influence stakeholders at all organizational levels with an executive presence.
- Strong verbal and written communication abilities, adaptable to various technical backgrounds.
- Exceptional listening skills along with a curious and resourceful approach to solving challenges.
- Capability to work independently while remaining flexible to changing business demands.
- A collaborative mindset to work effectively towards shared objectives.
- A Bachelor’s degree is preferred, with a minimum of 2 years of relevant experience.
- Familiarity with SaaS products is advantageous, alongside high technical proficiency.
This position offers significant potential for professional advancement, with opportunities for continuous learning and engagement with clients to evaluate progress and explore additional service offerings.
Company Culture And Values
Our organization is dedicated to fostering a supportive and collaborative work environment, where innovation and teamwork are at the forefront. We value diversity and are committed to creating an inclusive workplace that encourages personal and professional growth.
Compensation And Benefits
- Base Salary: \(60,000 - \)70,000, plus an uncapped incentive plan averaging $15,000 annually.
- Comprehensive health plan contributions, including dental and vision coverage.
- Employer-paid short-term and long-term disability insurance, along with $100,000 life insurance.
- Generous paid time off and annual holiday closure.
- 401K plan featuring a 4% employer match.
- Parental leave options for maternity, paternity, and adoption.
Salary : $15,000 - $70,000
