Remote IT Engineer I - Field Support

Job Overview

We are seeking a motivated and detail-oriented IT Field Engineer I to join our remote team. In this pivotal role, you will deliver vital mid-level technical support and assistance to our clients, primarily through on-site engagements, ensuring that their systems operate seamlessly and efficiently. Your responsibilities will encompass troubleshooting and resolving technical challenges, configuring new systems, and delivering exceptional customer service. You will collaborate closely with a team of dedicated professionals committed to providing top-notch support.

Key Responsibilities

• Adhere to established standards and processes to guarantee consistent, high-quality results for our clients.
• Travel to client locations as required, ensuring prompt and professional provision of on-site support.
• Implement new hardware, software, and peripheral devices to address client specifications.
• Educate clients on technical protocols and provide training as necessary.
• Diagnose and resolve a range of technical issues on-site, including:
• Client-specific business applications and common software (e.g., Microsoft Office, web browsers)
• General network connectivity (ISP, DHCP, DNS)
• Wireless network performance and accessibility
• Remote access tools (VPN, RDS, Citrix)
• Operating systems (servers, desktops, laptops)
• Common peripherals such as printers
• Identify recurrent issues, initiate support tickets, and propose enhancements for hardware and software.
• Collaborate with remote technicians, third-party vendors, and client specialists to troubleshoot and resolve problems.
  

Required Skills

• Minimum of 1-2 years of relevant technical experience, or 6 months in a junior technical support position.
• Proven problem-solving abilities with a knack for analyzing and addressing complex technical issues.
• Self-driven and meticulously organized, showcasing a strong attention to detail.
• At least 2 years of experience in IT support, particularly in customer-facing roles.
• Proficiency with:
• Windows Client Operating Systems (7, 8, 10, 11)
• Windows Server
• Microsoft/Office 365
• Virus protection and security software
• TCP/IP, DHCP, and DNS
  

Qualifications

• Preferred certifications include Microsoft 365 or Azure certifications.
• A valid driver's license is required for travel to client sites.
  
  

Career Growth Opportunities

We are dedicated to fostering a growth-oriented environment that champions your personal and professional development. Our organization provides numerous avenues for career advancement, hands-on experiences, and structured training programs designed to help you continuously evolve and elevate your career trajectory.

Company Culture And Values

We pride ourselves on a collaborative and transparent culture where open communication and mutual success are at the forefront. Every team member's contributions are valued, and we work collectively to create innovative solutions driven by our core values: a passion for learning, ownership, exceeding expectations, and unity.

Compensation And Benefits

We offer a comprehensive benefits package, including 401(k) or RRSP company matching, health and wellness benefits, and competitive compensation based on experience.

Employment Type: Full-Time