Remote IT Infrastructure Security Project Manager | WFH

Job Overview

We are looking for a skilled IT Infrastructure Security Project Manager to lead diverse technology initiatives and projects in a remote work environment. You will be instrumental in supporting strategic business objectives while ensuring the security and seamless operation of IT services. This role offers the opportunity to collaborate extensively across various departments, spearhead security initiatives, and manage pivotal projects while keeping abreast of emerging trends in IT infrastructure security.

Key Responsibilities

• Lead and oversee a broad spectrum of technology projects and initiatives, ensuring alignment of IT services with the organization's strategic goals.
• Engage with internal and external teams to grasp evolving business requirements, particularly in the End User Services (EUS) domain.
• Develop and maintain real-time security reporting systems to ensure compliance and transparency.
• Remain informed about the latest trends in information security, integrating innovative approaches to meet security objectives.
• Supervise critical monitoring functions for applications and infrastructure services to guarantee consistent and reliable operations.
• Collaborate closely with the Cyber Security Operations Center (CSOC) to address significant security alerts and incidents.
• Coordinate operational responses among IT divisions, facilitating prompt and effective resolution of issues.
• Enhance IT services associated with End User Support, Network Operations Center (NOC), and the Service Desk to improve user satisfaction.
• Streamline request processes across IT sectors, thereby optimizing integration and service delivery.
• Communicate a clear and ambitious vision for the team, ensuring alignment within the Infrastructure and Operations divisions and with external partners.
• Manage relationships with service providers, ensuring accountability and compliance with service level agreements (SLAs).
• Create and monitor performance metrics with service providers to assess the impact of service delivery on business objectives.
• Work alongside the Vendor Management Office to ensure vendors meet performance expectations and manage monthly payment processes.
• Oversee asset inventory and manage the internal budget for desktops, laptops, and peripheral equipment.
• Identify and implement process improvements while refining existing SLAs to boost vendor service delivery.
• Lead and manage projects including resources, scope, budgets, timelines, and comprehensive project plans.
• Keep abreast of industry best practices, offering strategic recommendations for the operation of EUS, NOC, and the Service Desk.
• Represent the IT department in senior executive meetings, shaping strategic direction and aligning IT services with overarching business goals.
  
  

Required Skills

• Strong project management expertise with a focus on IT infrastructure security.
• Exceptional communication and collaboration skills.
• Profound knowledge of IT infrastructure and operations.
• Proven ability to manage service provider relationships and enforce SLAs.
• Strategic thinking ability with a vision for aligning technology with business objectives.
• Familiarity with compliance and security reporting systems.
  
  

Qualifications

• Bachelor's degree accompanied by a minimum of 6 years of relevant work experience, including 4 years specifically in IT Infrastructure and Operations; or
• Master's degree with at least 5 years of experience, including 2 years in IT Infrastructure and Operations.
  
  

Career Growth Opportunities

This role presents significant opportunities for professional advancement and development within the organization, allowing you to influence the strategic direction and gain visibility in interactions with senior executives.

Company Culture And Values

Our company fosters a collaborative work environment that prioritizes alignment with business objectives and a customer-centric approach, ensuring that our team members thrive in their roles and contribute to the collective success of the organization.

Employment Type: Full-Time