Client Success Manager - Remote | WFH

Job Overview

We are on the lookout for an ambitious and experienced Manager of Client Success to join our dynamic team in a remote capacity. The ideal candidate will possess a robust background in SaaS client success, relationship management, support, and project management. This role demands a proactive approach to foster client enablement and retention, ensuring maximum value is derived from our software solutions through continuous engagement and strategic guidance throughout the customer lifecycle.

Key Responsibilities

As a Manager of Client Success, your primary responsibilities will include:

• Managing a diverse portfolio of clients, overseeing their entire journey with our platform.
• Conducting client outreach to assess product usage and identify areas for enhancement.
• Collaborating with clients to integrate new features and maximize their experience with our offerings.
• Addressing client inquiries and promoting multi-level adoption across their organizations.
• Analyzing client usage patterns to deliver tailored solutions and identify unique business challenges.
• Ensuring client satisfaction and retention, with a focus on fostering advocates who will refer us to potential clients.
  
  

Required Skills

Candidates should possess the following skills to excel in this role:

• 1-2 years of experience in a client success role, ideally within the SaaS sector.
• In-depth knowledge of accounting, particularly asset management.
• Familiarity with commercial real estate operations and relevant software platforms (e.g., AppFolio, RealPage).
• Exceptional communication skills, both written and oral, complemented by a strong work ethic.
• Detail-oriented with a strong analytical mindset and a passion for achieving results.
• Proven experience in leading client-facing meetings and effectively managing conflicts.
• Proficiency in project management tools and CRM software.
  
  

Qualifications

• A Bachelor's degree in a relevant field is preferred.
• A minimum of 1-2 years of client success experience, specifically in the SaaS industry.
  
  

Career Growth Opportunities

Joining our team presents an exceptional opportunity for professional advancement. You will have the chance to engage in collaborative projects, shadow Client Onboarding initiatives, and continually enhance your skills in client success and relationship management.

Company Culture And Values

We pride ourselves on being a rapidly growing provider of asset and portfolio management software recognized for our exceptional growth and workplace culture. Our organization champions innovation, collaboration, and a client-focused approach that fosters strong relationships both internally and externally.

Compensation And Benefits

• Competitive salary.
• Comprehensive health, vision, and dental benefits.
• 401k plan with a 4% company match.
• Discretionary bonuses.
• Flexible time off policy, including up to 3 weeks of discretionary time off annually.
  
  

Location:

While we prefer candidates based in Dallas, TX, or Charlotte, NC, we are open to remote applicants within CST, PST, or EST time zones.

Employment Type: Full-Time