Remote Operations/Project Manager II | WFH

Job Overview

We are in search of a highly capable and motivated Operations Manager/Project Manager to lead our dynamic 24⁄7 Technology Service Desk. This pivotal role entails overseeing every facet of IT support operations, ensuring top-tier service delivery and customer satisfaction.

Key Responsibilities

• Direct and manage a team of skilled IT support professionals, ensuring prompt and effective incident resolution.
• Provide outstanding customer service, delivering world-class support to a diverse user base with a focus on responsiveness and reliability.
• Champion operational excellence by implementing and tracking key performance indicators (KPIs) to meet service level agreements (SLAs).
• Initiate and oversee improvements to service desk operations, including process enhancements, technology upgrades, and team training.
• Cultivate a positive and encouraging team atmosphere.
  
  

Required Skills

• Proven leadership abilities with strong organizational and communication skills.
• Excellent customer service orientation and adept problem-solving capabilities.
• Experience managing support for an extensive range of IT services.
• Familiarity with ITIL or other IT service management frameworks is advantageous.
  
  

Qualifications

• A minimum of 3 years' experience in service desk operations and supervisory roles is essential.
  
  

Career Growth Opportunities

• Join a company that values employee development and offers opportunities for professional advancement in a fast-paced, challenging environment.
  
  

Company Culture And Values

• Become part of a growing organization that prioritizes its employees and fosters a supportive work atmosphere.
  
  

Compensation And Benefits

• Competitive salary and benefits package, including medical, dental, 401(k), and generous paid time off options.
  
  

If you are ready to elevate your career in a role that emphasizes impactful leadership and exemplary customer service, we encourage you to apply!

Employment Type: Full-Time