What are the responsibilities and job description for the Remote Project Manager II / Operations Manager | WFH position at Get It - Professional Services?
Job Overview
We are in search of a talented and driven Operations Manager/Project Manager to spearhead our 24⁄7 Technology Service Desk. This pivotal role involves overseeing all facets of IT support operations, with a strong emphasis on ensuring exceptional service delivery and customer satisfaction.
Key Responsibilities
This position offers a remarkable opportunity to enhance your career within a supportive and dynamic environment, where your contributions will have a significant impact on our IT support services.
Company Culture And Values
Become a part of an organization that places high value on its employees, fostering a culture of support and encouragement while promoting teamwork, collaboration, and excellence.
Employment Type: Full-Time
We are in search of a talented and driven Operations Manager/Project Manager to spearhead our 24⁄7 Technology Service Desk. This pivotal role involves overseeing all facets of IT support operations, with a strong emphasis on ensuring exceptional service delivery and customer satisfaction.
Key Responsibilities
- Lead and supervise a dedicated team of IT support professionals, ensuring prompt and efficient incident resolution.
- Deliver outstanding customer service: Provide top-tier support to a diverse user base, focusing on responsiveness and dependability.
- Drive operational excellence: Implement and track key performance indicators (KPIs) to guarantee adherence to service level agreements (SLAs).
- Lead initiatives that enhance service desk operations, incorporating process optimizations, technology enhancements, and staff training.
- Cultivate a positive and collaborative team atmosphere.
- Minimum of 3 years of experience in service desk operations and supervisory capacities.
- Proven leadership, organizational, and communication abilities.
- Strong customer service orientation and adept problem-solving skills.
- Experience managing support for a comprehensive range of IT services.
- Familiarity with ITIL or other IT service management frameworks is advantageous.
- Bachelor's degree in Computer Science, Information Technology, or a related discipline.
This position offers a remarkable opportunity to enhance your career within a supportive and dynamic environment, where your contributions will have a significant impact on our IT support services.
Company Culture And Values
Become a part of an organization that places high value on its employees, fostering a culture of support and encouragement while promoting teamwork, collaboration, and excellence.
Employment Type: Full-Time
