What are the responsibilities and job description for the Remote Operations Manager / Project Manager II | WFH position at Get It - Professional Services?
Job Overview
We are actively seeking an accomplished Operations Manager/Project Manager to spearhead our 24⁄7 Technology Service Desk. In this pivotal role, you will be responsible for overseeing the entirety of IT support operations, guaranteeing optimal service delivery and exceptional customer satisfaction in a fast-paced, dynamic setting.
Key Responsibilities
We are actively seeking an accomplished Operations Manager/Project Manager to spearhead our 24⁄7 Technology Service Desk. In this pivotal role, you will be responsible for overseeing the entirety of IT support operations, guaranteeing optimal service delivery and exceptional customer satisfaction in a fast-paced, dynamic setting.
Key Responsibilities
- Lead and mentor a team of skilled IT support professionals, ensuring swift and effective incident resolution.
- Provide unparalleled customer service, offering world-class support to a diverse array of users with an emphasis on responsiveness and reliability.
- Strive for operational excellence by implementing and monitoring key performance indicators (KPIs) to meet service level agreements (SLAs).
- Initiate and oversee enhancements to service desk operations, including process refinements, technology advancements, and comprehensive staff training.
- Cultivate a positive and collaborative team atmosphere.
- Minimum of 3 years of experience in service desk operations and supervisory positions.
- Proven leadership capabilities, with strong organizational and communication skills.
- Outstanding customer service and problem-solving proficiencies.
- Demonstrated experience in managing support across a broad spectrum of IT services.
- Familiarity with ITIL or other IT service management frameworks is advantageous.
- A Bachelor's degree in a relevant field is preferred.
- This role offers substantial opportunities for professional growth and development within a stimulating and challenging environment.
- Join a thriving organization that places a high value on its employees, fostering a positive and supportive workplace culture.
- Competitive salary based on experience.
- Comprehensive benefits package, including medical and dental insurance, a 401(k) plan with company matching, and paid time off.
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