What are the responsibilities and job description for the Remote Senior Manager of Customer Success (US-Based) position at Get It - Professional Services?
Job Overview
We are in search of a highly motivated Senior Customer Success Manager who is passionate about fostering customer success and nurturing robust client relationships. This fully remote opportunity allows you to work within a dynamic team, collaborating closely with Sales, Customer Support, Product, and Engineering departments to ensure our customers achieve their objectives and derive maximum benefit from our solutions. Reporting directly to the Director of Customer Success, you will play a crucial role in our clients' journeys.
Key Responsibilities
As a Senior Customer Success Manager, your primary duties will include:
We are committed to supporting your professional development and career advancement within the organization, providing ample opportunities to grow alongside a talented team while engaging with cutting-edge technologies.
Company Culture and Values
Our organization prides itself on a collaborative, transparent culture that encourages fresh perspectives. We embrace a no-ego mindset that fosters teamwork and innovation, ensuring that every team member can contribute meaningfully.
Compensation And Benefits
This is your chance to make a significant impact in a vibrant, fast-paced environment. Join us in our mission to empower teams to deliver software more efficiently through innovative solutions, and connect with a network of dedicated professionals.
Employment Type: Full-Time
We are in search of a highly motivated Senior Customer Success Manager who is passionate about fostering customer success and nurturing robust client relationships. This fully remote opportunity allows you to work within a dynamic team, collaborating closely with Sales, Customer Support, Product, and Engineering departments to ensure our customers achieve their objectives and derive maximum benefit from our solutions. Reporting directly to the Director of Customer Success, you will play a crucial role in our clients' journeys.
Key Responsibilities
As a Senior Customer Success Manager, your primary duties will include:
- Managing a portfolio of key customers, with a focus on adoption, retention, growth, and overall satisfaction.
- Developing and implementing joint success plans that align customer goals with actionable results.
- Establishing and maintaining trusted relationships that demonstrate the value our solutions provide.
- Collaborating with the Sales team to identify renewal and expansion opportunities.
- Guiding customers through the implementation, adoption, and renewal processes.
- Sharing best practices to assist customers in developing their own Center of Excellence.
- Serving as a key contact for escalations and working with internal teams to address challenges.
- Leading workshops and demonstrations to enable customers to maximize their use of our solutions.
- Monitoring success metrics and regularly reporting progress to customers and internal stakeholders.
- Conducting periodic check-ins to evaluate progress toward strategic and technical objectives.
- A minimum of 5 years of experience in B2B customer success, account management, or consulting within customer-facing roles.
- Proven ability to engage effectively with technical audiences, ranging from end-users to senior executives.
- A solid technical background, preferably in DevOps and the software delivery lifecycle.
- Familiarity with database systems such as MySQL, Oracle, and PostgreSQL.
- Knowledge of Git and other source control systems.
- Excellent interpersonal skills, with a talent for building strong relationships.
- A commercial mindset with a demonstrated ability to recognize and cultivate growth opportunities.
- Strong analytical and problem-solving capabilities with meticulous attention to detail.
- Exceptional written and verbal communication skills.
- A bachelor's degree in a technical discipline or equivalent experience.
- Extensive experience in B2B customer success or account management.
- Strong technical foundation, ideally in DevOps and the software delivery lifecycle.
We are committed to supporting your professional development and career advancement within the organization, providing ample opportunities to grow alongside a talented team while engaging with cutting-edge technologies.
Company Culture and Values
Our organization prides itself on a collaborative, transparent culture that encourages fresh perspectives. We embrace a no-ego mindset that fosters teamwork and innovation, ensuring that every team member can contribute meaningfully.
Compensation And Benefits
- A fully remote work environment with opportunities for occasional company-wide gatherings.
- A home office allowance for remote workers.
- Competitive compensation and meaningful equity.
- Comprehensive health, vision, and dental benefits (region-specific).
- Generous paid time off and holidays.
- 401(k) matching (for US-based employees only).
This is your chance to make a significant impact in a vibrant, fast-paced environment. Join us in our mission to empower teams to deliver software more efficiently through innovative solutions, and connect with a network of dedicated professionals.
Employment Type: Full-Time
