What are the responsibilities and job description for the Remote ServiceNow Administrator Developer | WFH position at Get It - Professional Services?
Job Overview
We are in search of a proficient ServiceNow Administrator/Developer to enhance and manage the ServiceNow platform within an IT Service Management (ITSM) context. In this pivotal position, you will collaborate with a dedicated team of ServiceNow experts, providing support to both platform users and business stakeholders, while ensuring optimal platform performance and adherence to established best practices. This role demands the ability to manage numerous work streams and engage in collaboration across diverse initiatives within a matrix reporting framework.
Key Responsibilities
This role presents an excellent opportunity for professional advancement, as you will engage with cutting-edge ServiceNow advancements and will be instrumental in implementing process improvements. The collaborative nature of this position fosters significant career development within the ITSM domain.
Employment Type: Full-Time
We are in search of a proficient ServiceNow Administrator/Developer to enhance and manage the ServiceNow platform within an IT Service Management (ITSM) context. In this pivotal position, you will collaborate with a dedicated team of ServiceNow experts, providing support to both platform users and business stakeholders, while ensuring optimal platform performance and adherence to established best practices. This role demands the ability to manage numerous work streams and engage in collaboration across diverse initiatives within a matrix reporting framework.
Key Responsibilities
- Administer the ServiceNow platform across IT Service Management applications.
- Implement necessary enhancements, upgrades, and ongoing maintenance for the platform.
- Ensure compliance with ServiceNow best practices and standards, particularly concerning FedRAMP.
- Oversee enhancement requests and formulate solutions within the ITSM application.
- Collaborate with developers to drive process improvements and advance platform development.
- Analyze business requirements, document technical processes, and facilitate development.
- Monitor application performance and conduct code analysis for optimization.
- Remain informed about ServiceNow advancements to leverage them for business solutions.
- Create user journeys and user stories to support ITSM configuration initiatives.
- Facilitate stakeholder engagement through joint design sessions and iterative configuration processes.
- Proactively propose and execute enhancements to existing processes and engagements.
- Develop fixes for bugs and issues in the ServiceNow production environment.
- Conduct system and workflow enhancements and adapt scripts to evolving business needs.
- Execute data mapping and manage bulk data imports and updates as necessary.
- Proven experience in designing and deploying end-user self-service portals.
- Familiarity with web technologies such as JavaScript, HTML, XML, and Web Services.
- Experience with ServiceNow forms, fields, views, lists, UI policies, client scripts, and server scripts.
- Solid background in integrating ServiceNow with various tools and services.
- Strong analytical skills capable of generating actionable insights and comprehensive analyses.
- Excellent verbal and written communication skills, with a focus on clarity and conciseness.
- Bachelor's degree in Computer Science, Information Systems, or a related field.
- 3-5 years of experience with ITSM technologies, specifically ServiceNow.
- Proven success in implementing the ServiceNow ITSM application and processes aligned with the ITSM framework.
- Capacity to achieve a security clearance under FedRAMP administration standards.
This role presents an excellent opportunity for professional advancement, as you will engage with cutting-edge ServiceNow advancements and will be instrumental in implementing process improvements. The collaborative nature of this position fosters significant career development within the ITSM domain.
Employment Type: Full-Time
