Remote Booking Manager - Property Inspection | WFH

Job Title: Remote Property Inspection Booking Manager

About Us

We are a leading national platform committed to transforming the home inspection landscape by delivering a streamlined service that caters to the varied requirements of real estate businesses. Our innovative model addresses the prevalent fragmentation within the inspection sector, ensuring that our services are consistently reliable across numerous markets.

Our platform is particularly advantageous for institutional investors and high-volume clients, providing bespoke solutions such as our Express service designed for those needing inspections at scale. Additionally, we focus on empowering our network of inspectors by generating new business opportunities and offering comprehensive support.

Key Responsibilities

• Oversee and guide a remote team of booking agents and quality control administrators who are accountable for the coordination, scheduling, and evaluation of inspections.
• Guarantee that booking targets are achieved and inspections are performed punctually, in line with client standards.
• Design and implement training materials for inspectors that cover various aspects of the inspection process, including the use of templates, professional conduct, and logistics.
• Review and authorize inspection invoices, collaborating with the finance team to ensure precise client billing.
• Articulate client requirements effectively to motivate the team and address daily inspection-related challenges.
• Facilitate the onboarding of new clients, streamline processes, and create inspection templates and standard operating procedures (SOPs).
• Aim for exceptional client satisfaction through superior service, transparent communication, and effective expectation management.
  
  

Required Skills

• Demonstrated experience in a fast-paced environment, preferably in managing high-volume bookings.
• Strong leadership capabilities with a proven ability to build and inspire teams towards achieving excellence.
• Experience in managing a remote team or collaborating with remote colleagues.
• A collaborative mindset with the capacity to navigate complex client situations efficiently while managing multiple priorities under pressure.
  
  

Qualifications

• Bachelor’s degree or equivalent professional experience.
  
  

Career Growth Opportunities

We are dedicated to nurturing leadership skills and providing continuous professional development through ongoing training programs. As a manager, you will have the opportunity to influence team culture and contribute to the development of standard operating procedures, paving the way for future career advancement.

Company Culture and Values

Our Core Values Include

• Authenticity: We value honesty and directness, fostering open discussions to achieve clarity and optimal outcomes while appreciating diverse perspectives.
• Daring: We set ambitious targets and embrace calculated risks, viewing failures as learning experiences and tackling challenges head-on.
• Enjoy Life: We promote a work-life balance that enhances overall well-being, encouraging joy and humor within our community.
• Empowerment: We create opportunities for individuals to take ownership and excel, investing in our communities and valuing each team member’s insights.
  
  

Compensation And Benefits

• Salary range: \(40,000 - \)60,000
• Comprehensive health benefits (details not specified)
• Opportunities for professional development and training
  
  

If you are enthusiastic about leading a dynamic team and making a significant impact in the real estate industry, we invite you to apply!

Employment Type: Full-Time