Remote MLS Support Specialist | Member Services

Job Overview

We are looking for an enthusiastic MLS Member Support Specialist to become a vital part of our dedicated team. The successful candidate will possess a proactive and engaging demeanor, coupled with a strong commitment to delivering exceptional customer service within our Multiple Listing Service (MLS) framework.

Key Responsibilities

• Provide outstanding customer support to members utilizing the MLS platform, including answering inquiries through phone and email, troubleshooting technical issues, and guiding new members through various processes.
• Process IDX vendor requests by accurately completing contractual obligations and liaising with necessary authorities.
• Monitor MLS Compliance & Violations reports, reaching out to members in breach of compliance and executing necessary changes.
• Handle lockbox orders efficiently.
• Utilize a ticket management system to create and update service requests and work orders as necessary.
• Assist prospective and existing members with membership inquiries, processing payments, and directing them to appropriate departments.
• Ensure timely responses to emails, instant messages, voicemails, and online chats.
• Support members with inquiries related to purchases in our ToolShop store.
• Collaborate on special projects across different departments as required.
  
  

Required Skills

• A high school diploma accompanied by a minimum of 2 years of customer service experience.
• Experience within the real estate sector is preferred but not mandatory.
• Proficient with technology, including Microsoft Office Suite (Word, Outlook, Teams, SharePoint, OneDrive, Excel).
• Ability to swiftly adapt to new software systems.
• Typing skills of no less than 45 words per minute.
• Excellent verbal and written communication abilities.
• Strong organizational and analytical capabilities.
• Exceptional customer relationship skills, demonstrating patience and attentive listening.
• Commitment to maintaining confidentiality and projecting a professional demeanor.
• Effective time management to prioritize and execute various tasks throughout the day.
  
  

Qualifications

• At least 2 years of relevant customer service experience is required.
• Preferred background in the real estate industry.
• Familiarity with technological applications relevant to the role.
  
  

Career Growth Opportunities

Joining our team affords you the chance to expand your professional skill set, engage with industry leaders, and contribute to the ongoing success of our association. We are committed to supporting your professional development through access to training and networking opportunities.

Company Culture And Values

We pride ourselves on fostering a collaborative and inclusive workplace where every team member is valued. Our commitment to diversity and an engaging work environment encourages innovation and creativity, enabling us to better serve our members.

Compensation And Benefits

• Comprehensive benefits package, including Medical, Dental, Vision, Short-Term and Long-Term Disability, Life Insurance, and a 401k plan.
• Hybrid work schedule that includes flexibility for evening and weekend remote work.
  
  

Employment Type: Full-Time