Remote Student Loan Counseling / Customer Service Rep | WFH

Job Overview

Join our dedicated Customer Service team in a fully remote position that empowers you to make a positive impact on the lives of students and alumni. As a Customer Service Associate, you will deliver exceptional customer service across various lines of business, including Student Loan Counseling and Student Enrollment Management. If you are ready to enhance your skills and work for an organization that values its employees, this opportunity is for you.

Key Responsibilities

• Manage a high volume of inbound and outbound calls, ensuring timely and professional communication with customers.
• Utilize telecommunication tools such as email, chat, and text to assist customers effectively.
• Maintain accurate records of customer interactions and update demographic information as necessary.
• Initiate dialogues with Federal loan servicers to facilitate customer repayment options.
• Engage with training materials to broaden your knowledge and share insights with colleagues.
• Comply with all relevant federal and state regulations while adhering to company policies and procedures.
• Achieve all established Key Performance Indicators (KPIs) and monthly performance targets.
  
  

Required Skills

• Strong passion for assisting others and making a difference in their lives.
• Exceptional communication abilities, both verbal and written, with a focus on rapport-building.
• Attention to detail and the capability to prioritize tasks in a dynamic environment.
• Self-motivated individual who thrives in a fast-paced setting.
• Proficiency in navigating various technical systems and troubleshooting common computer issues.
  
  

Qualifications

• A high school diploma or equivalent is required.
• Previous experience in customer service is preferred, with a minimum of 2 years in a relevant role.
  
  

Career Growth Opportunities

At our organization, we believe in nurturing talent from within. You will have access to diverse experiences across different business lines, fostering your professional development and opening doors for advancement.

Company Culture And Values

Our workplace is characterized by a culture of transparency and open communication. We pride ourselves on being an employee-driven organization where team members at all levels are encouraged to share feedback and ideas. Our management team is comprised of individuals who have risen through the ranks, emphasizing our commitment to internal growth and support.

Compensation And Benefits

• Comprehensive benefits package, including medical, dental, vision, and life insurance.
• Company-provided equipment and resources to support your remote work.
• Competitive compensation structure with opportunities for bonuses and paid time off.
• 401(k) plan to help you plan for your future.
  
  

If you are interested in contributing to a reputable organization while enjoying the flexibility of remote work, we invite you to apply for the Customer Service Associate position.

Employment Type: Full-Time