Student Loan Counselor

Position Summary

The primary function of the Student Loan Counselor is to resolve delinquent student borrower accounts to prevent default. To accomplish this objective, the candidate will contact and counsel out-of-school student borrowers, assisting them with the best options for their situation, obtaining the needed information; sending them the necessary applications and connecting them with their servicers. *Individuals with Spanish fluency is a plus*

Key Job Responsibilities

• Verify accuracy of data with loan servicers and Department of Education resources
• Place high volume of outbound calls to contact delinquent borrowers and advise them of their repayment responsibility and options
• Receive phone calls from student loan borrowers, answering their questions regarding their loans and repayment options
• Counsel borrowers regarding the requirements for Income Driven Repayment Plans, deferment, forbearance, rehabilitation and consolidation options
• Follow approved scripts and use approved letters in student contact activities to ensure compliance with company and regulatory requirements
• Act as liaison between student borrower and loan servicer to resolve delinquency
• Update student database with new demographics
• Complete other duties, as assigned

Minimum Qualifications

• Spanish fluency is a plus Associate's Degree in business or related area of study OR substitute two years of contact center or customer service experience required
• Fundamental skill level in MS-Excel and other Windows-based computer applications Accurate recall and input of data
• Excellent customer service skills Strong oral and written communication skills
• Attentive to details and listens well
• Ability to maintain confidentiality of sensitive data
• Ability to spend long periods of time on the telephone and follow a script
• Self-starting and able to work consistently without direct supervision
• Ability to interact in a professional manner with borrowers and co-workers
• Ability to explain options clearly to borrowers
• Must be able to work full-time in office
• Must be able to work Monday- Friday from 9:00 am to 5:30 pm
• Ability to work 1 evening shift per week ( 11:00am to 7:30pm)
• Rotating Saturday shifts may be required.

Starting wage: $18-$20 per hour, commensurate with experience Periodic raises and performance based bonuses available Sick days, vacation and holidays and Health benefits after probationary period

Job Type: Full-time

Pay: $18.00 - $20.00 per hour

Expected hours: 40 per week

Benefits:

• Health insurance
• Paid time off

Application Question(s):

• Do you have any previous experience managing a high volume of outbound calls?
• Are you bilingual in English and Spanish?

Experience:

• Customer Service: 2 years (Required)
• Microsoft Excel: 1 year (Required)

Work Location: In person

Salary : $18 - $20