Remote Specialist - Call Center

Job Overview

Join our mission-driven organization that is dedicated to improving the well-being of individuals and communities around the globe. We utilize innovative technology, analytical insights, and behavioral science to empower healthier choices, positively impacting millions across more than 40 markets.

We are currently seeking a motivated Remote Call Center Specialist who is passionate about delivering exceptional service and support to our members. In this pivotal role, you will be a vital part of our team, assisting members with inquiries, resolving issues, and ensuring a seamless experience. Your contributions will directly support our goal of fostering a healthier lifestyle for our clients.

Key Responsibilities

• Manage incoming calls from members, offering assistance across all product offerings.
• Educate members about our programs, including rewards, and guide them through our website and app.
• Provide technical support and troubleshooting assistance as necessary.
• Achieve performance targets, including answering 80% of calls within 20 seconds and maintaining a first-call resolution rate of 90% or higher.
• Escalate unresolved matters to Tier 2 Support or management to facilitate prompt resolutions.
• Adhere to established standard operating procedures and meticulously document all interactions.
• Employ available resources and creative problem-solving methods to deliver the best solutions.
• Efficiently manage multiple tasks, including logging calls while actively engaging with members.
  
  

Required Skills

• Proficiency in typing 55 words per minute while managing various software applications.
• Strong knowledge of PC operations and general software navigation.
• Excellent problem-solving and troubleshooting capabilities.
  
  

Qualifications

• High school diploma or equivalent is required.
• Previous experience in a call center setting is preferred.
• Familiarity with data entry and CRM software is advantageous.
• An associate or bachelor's degree is a plus.
  
  

Career Growth Opportunities

We are committed to the continuous development of our employees, offering numerous opportunities for professional advancement within our organization. As a member of our team, you will be encouraged to pursue meaningful initiatives that contribute not only to your career but also to the well-being of others.

Company Culture and Values

Our culture is centered on positivity, support, and a shared commitment to helping others. We cultivate an environment where employees thrive in a dynamic setting that prioritizes exceptional service and collaboration.

Compensation And Benefits

• $15.00/hour
• 401(k) with matching contributions on eligible amounts.
• Comprehensive Medical, Dental, and Vision coverage available nationwide.
• Fully covered Life Insurance (Life/AD&D).
• Generous Paid Time Off including vacation, sick days, and public holidays.
• Family leave for new parents, including maternity and paternity.
• Fully covered Short Term & Long Term Disability Insurance.
• Flexible Work From Home options.
• Access to wellness resources designed to support your overall health and well-being.
  
  

Employment Type: Full-Time