Part-time Seasonal Assistant Manager - Remote | WFH (Winter)

Job Title: Assistant Manager - Part-time Seasonal (Winter) - Remote | WFH

Job Overview

We are looking for a proactive and motivated Assistant Manager to join our dynamic team for the winter season at an engaging downtown ice rink, which serves as a popular hub for ice skating and ice bumper car activities, attracting a vibrant community of over 50,000 visitors during the winter months.

Key Responsibilities

• Manage the daily operations of winter ice skating and ice bumper car activities, including overseeing the front ticket office and supervising seasonal personnel.
• Assist in the daily opening and closing procedures of the facility.
• Facilitate effective facility and event management, including the supervision of full ice and facility rentals, often scheduled for weekend mornings.
• Coordinate food and beverage services to enhance the visitor experience.
• Support marketing efforts, including social media engagement and website updates.
• Train and mentor staff to uphold exceptional customer service standards.
• Maintain clear and positive communication with both patrons and team members.
• Enforce skating rink regulations and manage patron inquiries and issues.
• Monitor the ice skating environment for safety and address any emergent challenges.
• Assist in planning and managing events, ensuring seamless execution from setup to breakdown.
• Oversee cash management tasks, including balancing cash drawers and updating point of sale records.
• Collaborate with safety personnel to guarantee patron safety and well-being.
• Supervise and guide seasonal staff, including Skate Hosts and Ticket Sellers, throughout the winter season.
  
  

Required Skills

• Proven experience in customer service within a public-facing environment.
• Previous supervisory experience is essential.
• Familiarity with POS systems and cash handling procedures is preferred.
• Strong communication and interpersonal skills are crucial for success in this role.
• Excellent organizational skills with the ability to manage multiple tasks effectively.
• Willingness to work outdoors in varying weather conditions and independently, with guidance from the City Center Manager.
  
  

Qualifications

• A bachelor’s degree in sport management, recreation management, business, event management, or a related field is preferred.
• Availability for weekend, evening, and regular business hours is essential.
• First Aid, CPR, and AED certification is preferred, with basic first aid training required within the first three months.
• Must be available to work at least two holidays and during school vacation periods.
  
  

Career Growth Opportunities

Joining our team provides a unique opportunity for professional development in a vibrant environment, fostering skills that can advance your career in event management, customer service, and facility operations.

Company Culture And Values

We pride ourselves on a collaborative work atmosphere that values teamwork, customer satisfaction, and community engagement. Our organization is committed to creating an inclusive environment where every team member feels valued and empowered.

Compensation And Benefits

• Pay range: \(21.00 - \)25.00 per hour.
• Part-time position with flexible shifts available.
• Opportunities for skill development and networking within the event management and recreation industry.
  
  

Employment Type: Part-Time