Customer Support Specialist - Bilingual Spanish - ON SITE

Job Overview

We are looking for dedicated and empathetic bilingual Spanish speakers to join our team as Customer Support Specialists in Pittsburgh (Robinson). This is an exceptional opportunity to leverage your language skills to make a meaningful impact by assisting individuals in accessing affordable medication.

Key Responsibilities

• Provide outstanding assistance by handling inbound calls and addressing both routine and complex issues for Spanish-speaking patients, physicians, and insurers.
• Deliver patient care effectively to support programs, ensuring accurate triage to relevant teams as needed.
• Commit to achieving and surpassing defined performance benchmarks.
• Accurately document all interactions and data, adhering to established procedures.
• Utilize resources and knowledge base materials proficiently to resolve inquiries.
• Uphold the confidentiality of sensitive patient and proprietary information.
• Engage in ongoing education regarding product updates, features, and launches.
• Collaborate with colleagues to enhance patient care and service delivery.
  
  

Required Skills

• Proficiency in both Spanish and English.
• Strong verbal and written communication skills.
• Technical aptitude with analytical capabilities and sound judgment.
• Ability to work collaboratively within a team and across functions.
• A genuine commitment to delivering exceptional patient care.
  
  

Qualifications

• Customer service or inbound call center experience is essential.
• Previous experience in healthcare, pharmacy, or related fields is highly preferred.
• A high school diploma or GED is required, while a Bachelor’s degree is strongly desired.
  
  

Career Growth Opportunities

Join a rapidly expanding healthcare technology organization that offers substantial prospects for professional development and career advancement. Your contributions are vital to shaping the future of healthcare.

Company Culture And Values

Become part of an innovative team that prioritizes collaboration and compassion in an industry open to transformation. We value diversity and are committed to fostering an inclusive environment where every employee can thrive.

Compensation And Benefits

• Full-time position with a comprehensive benefits package that includes medical, dental, and vision insurance plans.
• 401(k) retirement plan.
• Daily meal stipend for our on-site marketplace.
• Pre-tax transit benefits and free on-site parking.
  
  

Ready to make a difference in healthcare? If you are passionate about assisting others and are eager to be part of a team that values innovation and compassion, we invite you to apply! We are an equal opportunity employer committed to diversity and inclusivity.

Employment Type: Full-Time