What are the responsibilities and job description for the Remote Customer Service Representative - Logistics Support | WFH position at Get It - Transportation?
Job Overview
Join a dynamic and rapidly evolving company as a Customer Service Representative - Logistics Support, where your expertise will directly impact our global customer base. In this remote position, you will be an integral part of a dedicated team, ensuring our operations run smoothly and efficiently.
Key Responsibilities
This role not only offers a chance to contribute to the success of a global leader in the logistics sector but also presents ample opportunities for professional development and career advancement within a vibrant and supportive company.
Compensation And Benefits
Become a part of a collaborative and supportive team environment that values diversity and fosters a positive workplace culture.
Employment Type: Full-Time
Join a dynamic and rapidly evolving company as a Customer Service Representative - Logistics Support, where your expertise will directly impact our global customer base. In this remote position, you will be an integral part of a dedicated team, ensuring our operations run smoothly and efficiently.
Key Responsibilities
- Deliver exceptional customer service by addressing inquiries, resolving concerns, and fostering strong relationships with internal and external stakeholders.
- Accurately process sales orders to guarantee timely delivery of products.
- Coordinate logistics activities, including tracking shipments and addressing any delivery issues that may arise.
- Maintain comprehensive records and conduct data analysis to identify trends that enhance operational efficiency.
- Leverage your knowledge in international trade practices and customs regulations to facilitate compliant shipments.
- 3-5 years of relevant experience in customer service and sales, with a focus on order processing.
- Proficiency in ERP systems (preferably JD Edwards) and shipping software.
- Strong grasp of international trade procedures and incoterms.
- Excellent communication, interpersonal, and problem-solving capabilities.
- Proficient in Microsoft Office Suite.
- A strong work ethic coupled with a commitment to delivering outstanding customer service.
- An Associate’s degree in Business or a related field is preferred.
This role not only offers a chance to contribute to the success of a global leader in the logistics sector but also presents ample opportunities for professional development and career advancement within a vibrant and supportive company.
Compensation And Benefits
- Competitive salary and performance-based bonuses.
- A comprehensive benefits package.
- Flexible hybrid work schedule combining both remote and in-office work.
Become a part of a collaborative and supportive team environment that values diversity and fosters a positive workplace culture.
Employment Type: Full-Time
