What are the responsibilities and job description for the Remote Logistics Support - Customer Service Representative | WFH position at Get It - Transportation?
Job Overview
We are inviting applications from enthusiastic and customer-focused professionals to join our esteemed logistics team in a fully remote capacity. In this pivotal role, you will play a crucial part in delivering outstanding support to our international clientele by managing order processing, addressing inquiries, and facilitating seamless logistics operations.
Key Responsibilities
By joining our organization, you will be presented with significant opportunities for professional advancement and skill development within a globally recognized company, contributing to a dynamic and challenging environment.
Company Culture and Values
Our company is committed to fostering a cooperative and inclusive work culture, where each team member’s contributions are valued and encouraged. We prioritize collaboration and open communication to optimize our operations and achieve our goals.
Compensation And Benefits
If you are a driven and customer-focused individual with a keen interest in logistics, we invite you to apply for this exciting opportunity and become a part of our esteemed team!
Employment Type: Full-Time
We are inviting applications from enthusiastic and customer-focused professionals to join our esteemed logistics team in a fully remote capacity. In this pivotal role, you will play a crucial part in delivering outstanding support to our international clientele by managing order processing, addressing inquiries, and facilitating seamless logistics operations.
Key Responsibilities
- Accurately and promptly process customer orders, ensuring all information is complete and precise.
- Deliver timely and courteous support to customers through various communication channels including phone and email.
- Efficiently troubleshoot and resolve order discrepancies and issues.
- Collaborate with internal departments (sales, service, engineering) and external suppliers to guarantee on-time order fulfillment.
- Oversee order logistics, involving international shipping, customs clearance, and freight management.
- Analyze order data to pinpoint opportunities for operational enhancements.
- Maintain thorough records and provide consistent updates regarding order status.
- 3-5 years of experience in customer service, particularly in order processing.
- Familiarity with ERP systems (preferably JD Edwards) and CRM software.
- Proficiency in Microsoft Excel and other data analysis applications.
- A solid understanding of international trade regulations and incoterms.
- Exceptional communication, interpersonal, and problem-solving abilities.
- Capability to work both independently and collaboratively within a team.
- An Associate’s degree in Business or a related discipline is preferred.
By joining our organization, you will be presented with significant opportunities for professional advancement and skill development within a globally recognized company, contributing to a dynamic and challenging environment.
Company Culture and Values
Our company is committed to fostering a cooperative and inclusive work culture, where each team member’s contributions are valued and encouraged. We prioritize collaboration and open communication to optimize our operations and achieve our goals.
Compensation And Benefits
- Competitive salary commensurate with experience.
- Comprehensive benefits package, including medical, dental, and vision coverage.
- A generous retirement plan to help secure your future.
- Potential for flexible work arrangements.
If you are a driven and customer-focused individual with a keen interest in logistics, we invite you to apply for this exciting opportunity and become a part of our esteemed team!
Employment Type: Full-Time
