Bilingual Patient Financial Services Representative -Albuquerque New Mexico

Principal Responsibilities
• Meet with patients and review bills and explain outstanding balance
• Understand Explanation of Benefits and be able to communicate with patient/Guarantor
• Thoroughly review all notes in patient accounts for potential insurance benefit eligibility.
• Request necessary documents from client to perform insurance billing.
• Contact patients when additional information is required to complete billing.
• Provide thorough, efficient, and accurate documentation and updates in all required systems for each work event.
• Identify root cause of issues and concerns, determine resolution, and refer to Management.
• Knowledge, understanding, and compliance with company policies and procedures.
• Provide feedback to management concerning possible problems or areas of improvement.
• Make recommendations to implement improved processes.
• Perform other duties as assigned by management

Pay range 17 to 19 an hour.

Benefits and Incentives

· Comprehensive Health Coverage:

o Group medical, dental, and vision plans available from the first day of the month following 90 days of full-time employment.

· Life and Disability Insurance:

o Basic life/AD&D, short-term, and long-term disability coverage provided, with options for voluntary life/AD&D.

· 401(k) Retirement Savings Plan:

o Eligible to participate in the company’s 401(k) plan at the beginning of the first calendar quarter following 6 months of continuous service.

· Paid Time Off (PTO):

o Accrue Paid Time Off starting on your first day of employment.

· Flexibility in Benefits:

o The company reserves the right to amend, modify, or terminate any benefits programs as needed

Education and Experience
• High School Diploma or General Educational Development (GED) certificate or equivalent relevant work experience desired.
• Previous insurance/medical billing/customer service experience preferred.
• Proficient personal computer skills, including Microsoft Office.
• Excellent interpersonal, written, and oral communication skills.
• Ability to work in a team fostered environment.
• Ability to prioritize and organize work in a multitasked environment.
• Ability to maintain the highest level of confidentiality.

Work Environment
• We provide Equal Employment Opportunity for all individuals regardless of race, color, religion, gender, age, national origin, marital status, sexual orientation, gender identity, status as a protected veteran, genetic information, status as a qualified individual with a disability and any other basis protected by federal, state or local laws.

ESSENTIAL POSITION EDUCATION, EXPERIENCE, COMPETENCIES AND REQUIREMENTS:

Experience with hospital or physician medical billing.
Bi-lingual - must have the ability to speak Spanish.
Medical experience, either practical or classroom knowledge needed.
Demonstrated excellent verbal, written and interpersonal communication skills.
Demonstrated knowledge of HIPAA rules and regulations.
Attention to detail.
Good attendance record.
Proven ability to work collaboratively in a team environment.
Demonstrated ability to perform work in alignment with company mission and values.
Proven PC proficiency in MS Office Suite Applications.
Education: High School Diploma or GED
HOURLY/SALARY: $17-$19Hourly position, eligible for quarterly bonus
SHIFT: Must be able to work any 8 hr. shift, Monday – Friday 8:00 AM – 4:00 PM.