What are the responsibilities and job description for the SERVICE LANE MANAGER position at Gettel Pg-t Inc?
- Managing porter/valet interaction with customers and scheduling of each porter/greeter.
- Coaching adviser on customer experience in real time.
- Use the core competency score sheets and evaluate each writer a minimum of 2 times a week. Email the results by Friday, 5:00 pm, to GM, SM and corporate associates.
- Act as a backup service salesperson in the absence of the service advisors.
- Spend the first 2 hours of every day in the drive orchestrating the team.
- Maintain the security of all administrative materials and work areas.
- Upsell support for advisers (closing sales using the turnover process)
- Turnover of the customer, by name, to the advisers.
- Manage the repeat repair process.
- Report to management any situation or condition that jeopardizes the safety, welfare, and/or integrity of the dealership, its employees, or its customers.
- Become trained and the champion in the use of the departments computer system(s) and be proficient enough to train other service associates. Including RR multi-Point tool.
- Maintain a professional appearance including a standard uniform with proper identification. Keep the reception area clean and organized.
- Assist in any special assignments as designated by Service Manager.
- 10 5 First Last my pleasure customer contact process.
- Proven experience in automotive service department or a related role.
- Strong leadership and interpersonal skills.
- Excellent customer service and communication abilities.
- In-depth knowledge of automotive service processes and industry best practices.
- Prolonged periods of standing/walking.
