What are the responsibilities and job description for the Operations Manager position at GF Hotels & Resorts USA?
Whether you are visiting for business or leisure Fairfield Inn Charlotte Gastonia is the ideal choice when staying in Gastonia North Carolina. Located right off I 85 South just minutes from Charlotte our hotel places you near many of the area's prominent destinations including the US National Whitewater Center, Gastonia Municipal Airport, Daniel Stowe Botanical Garden and Gastonia Conference Center.
Join our team as the Hotel Operations Manager. In this position you will support the Hotel General Manager with the day to day management of the hotel.
This position is ideal for a candidate that has Front Desk and or Housekeeping Supervisory experience.
• Responsible for Front Desk shifts as needed: AM/PM and Overnight coverage •
- Responds to guest service requests
- Responds to review platforms with resolution of any comments or concerns
- Enforces customer service standards and procedures.
- Training of staff members for all departments
• MOD Shifts • Front Desk Shifts: All shifts; AM/PM and Night Audit
- Housekeeping Inspections
- Communication with the General Manager
Requirements
- Prior hotel management or supervisory experience
- Strong understanding of front desk operations
- Time management skills
- Organized
- Guest service driven
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