What are the responsibilities and job description for the SKIP JOB Order Management Specialist (Dallas)Order Management Specialist (Dallas) position at GF Machining Solutions USA?
Your tasks
The Order Management Specialist is responsible for driving processes the smooth running of sales order
transactional processes, efficiency and coordination of order handling and support of Sales Development
Specialist functions with regards to complaints and returns handling.
Essential Duties & Responsibilities :
Works effectively with company personnel, customers and others by sharing ideas in a constructive and positive manner, listening to and objectively considering ideas and suggestions from others; keeping commitments; keeping others informed of work progress, timetables and
issues; addressing problems and issues constructively to find mutually acceptable and practical business solutions; addressing others by name, title or other respectful identifier, and respecting the diversity of our work force in actions, works and deeds.
- Order entry :
o Process all common activities concerning order administration (entry and logistics to run
efficiently (for EDI and non-EDI orders)
o Check open orders, and availability of articles, ensure customer notes are taken into
consideration, monitor delivery time, and send delivery confirmation to the customer.
o Advising customers / suppliers / transport companies about current orders, product shortage,
expected delivery dates, price changes, and possible deviations and solutions via
Email / telephone.
o Monitor backorder releases : check availability, optionally merge orders, set delivery dates,
confirm / release (in SAP). Ensures timely release of orders and fulfillment of pre-established standards and policies to achieve customer satisfaction.
o Monitors and resolves order issues and processing errors.
o Preparing reports related to customer inquiries, sales trends, customer complaints,
delivery / service problems, reasons for product returns, etc.
o Administrate and coordinate complaint handling (logistics and commercial), monitor
status, and inform customers regularly.
o Administrate individual return of goods (entering in SAP, contact with customer) and
analyze periodically the returns and adjust the payment date.
Your profile
Benefits
Clear vision and purpose
We are a sustainability and innovation leader providing superior customer value" is our vision and this is what guides us. Our purpose "becoming better every day - since 1802" is what inspires us in our daily work.
Sustainability and innovation focus
We have high sustainability and innovation goals. Let's work towards a sustainable future together.
Excellent learning tools
At GF we provide development opportunities for everyone. We offer global learning tools as well as trainings and specialized courses.
Great career opportunities
GF as a global acting company provides many opportunities regarding career growth. We also offer a dedicated talent management process (MyNextBigStep@GF) to boost your career.
Health care
GF offers a comprehensive health and welfare benefits plan including, medical, dental, vision, life insurance, short- and long-term disability, and 401k with generous company match.
Paid holidays
Paid time off include 12 paid days of company holidays.
Sport activities
We support the purchase of a fitness membership from the center of your choice with a subsidy.
Work perks discount
The discount program includes many different goods and services including appliances, electronics, theme parks, movies and more.
Your work route
Apply now
Who we are
GF Piping Systems is the world's leading supplier of piping systems. We enable the safe and sustainable transport of fluids. Our business is driven by industry-leading sustainability levels, innovation through digital solutions and investment in a culture based on performance, learning and caring.