Loan Servicing Specialist

Job Summary

Provides support for loan servicing and loan maintenance supporting residential portfolio and secondary market servicing, commercial, consumer direct and indirect.

Core Values

Conducts oneself in accordance with the Credit Union’s core values:

· Secure-Adheres to safeguarding member information standards and policies.

· Value-Offers cost effective solutions that assist members in achieving their financial goals.

· Service- Embraces a quality service driven culture.

· Commitment- Demonstrates the ability to hold oneself to standards of excellence.

· Integrity- Conducts oneself professionally when interacting with members and co-workers.

• Community- Embraces civic engagement and represents the Credit Union in outside activities with professionalism

Essential Functions

Sales and Service

· Provides support for loan servicing and loan maintenance supporting residential, commercial, consumer direct and indirect portfolio loans.

Position Knowledge

· Ensure the proper reporting and recording of all monies collected/due that are associated with the real estate portfolio, including but not limited to: Attorney fees, appraisal fees, mortgage insurance premiums, flood certifications and real estate taxes

· Process loan payoffs. Forward paid loan notes and discharges with corresponding recording to the Registry of Deeds in a prompt and timely manner.

· Review account notification changes

· Prepare and submit monthly PMI, hazard tracking, Life/disability premiums to the appropriate vendors

· Other duties as assigned

Team Leadership

· Demonstrate the organization’s service commitment in all member interactions, including proactively offering GFA’s products and services.

· Directly contribute to the growth of the organization by achieving corporate and personal sales goals.

· Provides coverage for other lending personnel during absences.

Self-Development

· The credit union promotes continuing education and career development. As such self-development initiatives are expected, including attending department and organizational meetings, educational sessions, seminars or courses as requested.

Requirements

· Attention to detail and accuracy

· Verbal communication skills

· Written communication skills

· Organizational skills

· Sales Skills

· Math skills

· Interpersonal & service skills

· Ability to multi-task and prioritize duties to meet deadlines.

· Computer skills: Windows and web-based systems, Microsoft applications including word, excel and e-mail.

Job Type: Full-time

Pay: $18.00 - $23.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Professional development assistance
• Referral program
• Tuition reimbursement
• Vision insurance

Physical Setting:

• Office

Schedule:

• 8 hour shift
• Monday to Friday

Education:

• High school or equivalent (Preferred)

Experience:

• Fair Housing regulations: 1 year (Preferred)
• Customer service: 1 year (Preferred)

Ability to Relocate:

• Gardner, MA 01440: Relocate before starting work (Required)

Work Location: In person

Salary : $18 - $23