Loan Documentation Specialist - Sterling Associates

Opportunity Overview: 

We have a Unique opportunity to join the Sterling Associates Team as a full-time Loan Documentation Specialist. We are group of talented, professional individuals passionate about supporting our customers and co-workers.  We’re looking for someone who thrives in a position where delivering exceptional customer service is expected, who gets excited about learning new things, and wants to work in an environment where no two days will ever be the same. If being part of a team that gets to make a difference in their community is what you have been looking for – then come join us!

Position Overview:

In this position you will be tasked with support the team to ensure timely, accurate loan closing packages.

Primary Accountabilities:

• Coordinate timing of loan documents with salespersons and confirm funding by ensuring loan packages are completed in accordance with lender bank’s requirements
• Incorporate any changes initiated by lender banks (form and fees) to ensure accurate documentation.
• Contact lender(s) to obtain payoff information for trade-ins and seller’s loan and prepare payoff letters and release of mortgage to former lienholders. Re-calculate payoff figures as needed and disburse appropriate funds. 
• Determine if UCC filing is necessary based on lender bank’s guidelines and prepare the form to secure chattle mortgage. 
• Respond to customer inquiries relative to the lending process (for example – funds disbursement, recordings, etc.).
• Assist in preparing final settlements and coordinate information to ensure loan closings are handled in a timely manner.
• Interact frequently with customers and sales staff to relay detailed information pertaining to loan transactions. Communicate to customers when funds will be disbursed on loans and when possession of collateral may occur. 
• Obtain loan payoffs, seller information, closing time schedules with sales staff to maximize customer service.
• Answer in-coming phone calls and respond to inquiries, transfers calls and take messages as appropriate
• Prepare office correspondence as requested.
• Other duties as assigned.

Knowledge, Skills, Education and Work Experience:

• High school degree or equivalent required
• 2 years business experience required
• Must have excellent verbal, math and customer service skills, possess clerical accuracy and be detail oriented 
• Strong interpersonal and teamwork skills are needed.
• Must be organized and able to multi-task while managing several items simultaneously. 
• Able to clearly articulate ideas and information consistently, effectively in both written and verbal communications.

About Sterling Associates

We are Sterling Associates, a team of dedicated individuals and a specialized bank service company that originates boat, recreational vehicle, aircraft and manufactured housing loans for client lenders. Based in Whitinsville, MA, we also have team members across the US.

About UniBank

We are UniBank, a team of civic-minded financial professionals and all-around great people working together to enrich people, businesses and municipalities across New England. We don't abide by the doctrine of big, national banks. What we believe is different. What we believe is unique. We believe in our community. And we believe in the people who live here. We believe in committing time and financial support to local nonprofits. We believe in finding innovative solutions for affordable housing, community development and independent business. And yet, we are bankers. We are a mutual bank, owned by its customers, dedicated to local service. We are technology leaders. Since launching our first online payment platform in 2003, we've never stopped delivering the most effective technology to our customers. We are a unique blend of consumer, civic and business banking with more than 150 years of history. We are an exception to the rule. 

We are unique. Unique to people. Unique to business. Unique to local government.

We are UniBank. Bank Different. Bank Unique. 

This position is not subject to SAFE Act Registration Requirements.  Pursuant to the SAFE Act requirements, all applicants for employment who will be engaged in residential loan mortgage originations (as defined by the SAFE Act) must register with the federal registry system and maintain a status in good standing under the SAFE Act requirements
  
 All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, status as a veteran or as an individual with a disability.

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