What are the responsibilities and job description for the Investment Operations Associate position at GFG Solutions?
Join our dynamic team at GFG Solutions as an Investment Operations Specialist, where you'll play a key role in delivering top-tier financial services to our valued clients. In this position, you'll be responsible for seamlessly managing new account openings and ensuring ongoing service needs are met with efficiency and excellence. Working closely with our Director of Investments, you'll have the opportunity to refine processes, enhance client experiences, and contribute to the success of a fast-growing firm. If you're detail-oriented, proactive, and passionate about the world of investments, we’d love to have you on board!
CLIENT SERVICE
- Generate advisory account opening paperwork in accordance with advisor recommendations and fill out forms accurately for successful account opening
- Correspond with clients to gather all pertinent personal information for account opening purposes
- Send clients paperwork through DocuSign and monitor the signing process to ensure completion and submission
- Monitor internal account inquiries and alerts with Custodian and track processes to guarantee complete account set up and follow through
- Monitor, process, and follow up on asset transfers and on initial and subsequent funding of advisory accounts
- Complete rollover calls with clients to move assets
- Utilize internal case tracking systems to proactively communicate with team and advisors on case statuses
- Communicate proactively with advisors on case statuses
- Correspond with clients via email and phone to ensure a smooth experience and delivery of services
- Correspond with clients to handle advisor related services issues and update current accounts with relevant changes in information or details
- Generate reports and participate in preparing and developing client facing documents and meeting materials
- Attend and present in internal case review meetings with advisors and team
- Follow firm compliance manual guidelines and requirements when corresponding with clients or completing service requests
- Train and develop new team members on the operational processes related to investment operations, includes correct way to fill out forms, ensure cross training on key functions, and provide backup support within the investment department as needed
- Identify and recommend process improvements in the investment operations and administrative functions to enhance productivity and overall client experience
Qualifications
- Required: Series 65 license or willingness to obtain in first 90 days
- 1-2 years of securities industry experience preferred; finance background or related experience will be considered
- 1-2 years of client services experience preferred
- Consistent follow-through to complete tasks and projects
- Strong organizational and time management skills with ability to set priorities and meet deadlines
- Detail oriented and accurate
- Ability to build rapport and exercise resourcefulness and understanding
- Excellent oral and written communication skills with the ability to collaborate effectively with others
- Proficient computer skills
- Excellent analytical and problem-solving skills
Salary : $55,000 - $65,000
