What are the responsibilities and job description for the Dispatcher position at GFI Digital, Inc?
GFI Digital Inc. is currently seeking dispatcher candidates to add to our Jefferson City team. Candidates must be detail orientated, enthusiastic, positive, a team player, and great communication and organizational skills. We provide an excellent benefits package that includes medical, dental, vision, life, AD&D, STD, LTD, and a company matched 401k retirement program. Apply today and join a company that truly cares about their employees and rewards them for their contributions.
Responsibilities-
- Create and process service requests received from the customer and technicians via incoming calls/emails/voicemails.
- Data Entry in E-automate dispatch console
- Verify status of all billable calls and check charge tickets to ensure accuracy.
- Load service calls that are Ricoh Direct customers and close accordingly on Ricoh website.
- Maintain technician call queues for appropriate call status.
- Transfer live helpdesk calls for immediate assistance with appropriate call setup.
- Assist in correcting technician(s) inventory.
- Provide phone coverage for front desk.
- Maintain Excel spreadsheet/calendar.
- Collaborate with internal departments to communicate customer requests and needs.
- Assist with miscellaneous tasks as assigned.
- Work as a team to ensure all dispatch duties are completed by the end of day.
Soft Skills –
- Precise attention to detail, high level of organization and customer focused attitude
- Excellent communication, interpersonal and customer service skills
- Highly self-motivated and directed
- Proven analytical and problem-solving abilities
- Experienced working in an office setting
- Solutions focused
- Ability to multi-task
- Experience working in a team-oriented, collaborative environment
- Able to meet deadlines and follow clear instructions
- Exhibit professional appearance and demeanor at all times
- Build productive and professional relationships with GFI employees, customers and vendors
- Support company policies and decisions
- Team player, positive attitude and strong work ethic
Job Type: Full-time
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance
- Life insurance
- Paid time off at start date
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
Supplemental pay types:
- Bonus pay
Work Location: In person
Job Type: Full-time
Pay: $18.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Employee discount
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
Work Location: In person
Salary : $18
