What are the responsibilities and job description for the Dispatcher position at Work With Your Handz?
Dispatcher – The Heartbeat of Our Operations
Explore career opportunities with us! Join our established electrical services team in St. Louis. With a legacy of 30 years, we prioritize delivering excellence to our residential and commercial clients. Become a valued team member, where your contributions are acknowledged and rewarded.
In this dynamic role, you’ll be the central hub of operations, managing service calls, ensuring job tickets are closed properly, and keeping things running smoothly in a fast-paced environment. If you thrive on multitasking, have a knack for problem-solving, and enjoy working closely with technicians, we encourage you to apply!
Typical Hours: Monday–Friday, 7:00 AM to 4:00 PM
What can we do for you?
- Competitive Pay ranges from $19 - $28/hour plus commissions and bonuses!
- Medical, Dental, and Vision Insurance
- Generous Paid Time Off (PTO)
- Celebrate Paid Holidays
- 401K with company match
- Tuition reimbursement
- Referral Program
- Unwavering Stability
- Supportive Management that encourages growth opportunities
- Company Events
- Personal and Professional improvement
What You’ll Do as our Dispatcher:
- Receive and dispatch service calls for residential and commercial jobs.
- Manage and optimize technician schedules for efficient routing and timely service delivery.
- Dispatch technicians to job sites, considering skills and expertise, while maintaining frequent communication with them.
- Ensure job tickets are properly closed out with accurate and timely updates.
- Debrief technicians after service calls, gathering key information for records.
- Address customer inquiries, including complaints and invoice questions, with a calm, solution-oriented approach.
- Coordinate permits and inspections, ensuring schedules are accurate and up-to-date.
- Track estimates, follow up on submitted proposals, and ensure completed jobs are fully documented.
- Handle pricing objections and resolve customer concerns professionally.
- Book service calls and assist with answering phones as needed.
Requirements for the Dispatcher:
- Required: High school diploma or equivalent (associate or bachelor’s degree preferred).
- Required: Minimum of 2 years of experience in dispatching for small to medium-sized contractors, particularly in HVAC, plumbing, or similar trades
- Strong organizational skills, attention to detail, and ability to adapt to a fast-paced environment.
- Excellent communication skills, both verbal and written.
- Familiarity with CRM platforms and customer service software preferred.
- A proactive, solution-oriented mindset with a commitment to exceptional customer service.
Embark on a Dynamic Journey with Us!
We are an Equal Opportunity Employer offering competitive compensation, excellent benefits, and opportunities for advancement within the home services industry.
Salary : $19 - $28
