Office Administrator

The Office Administrator is responsible for the oversight and understanding of the overall process flow of office administration, customer service, scale operations, accounts payables/receivables, and payroll functions in order to assist with deadlines, team productivity and completion of various projects. Provide strategic leadership, have the eagerness and ability to learn, adapt, and work in a fast paced, multifunctional environment. The Office Administrator must be highly organized with strong communication and directorial skills.

Duties & Responsibilities

• Plan, prioritize, assign, and supervise the work of staff members; this includes scheduling, coaching, training, hiring, disciplinary actions, and terminations, etc.
• Perform customer service activities including responding to service inquiries, escalations and resolving problems
• Responsible for the oversight and completeness of the accounts payable process; ensure accounts are allocated to the correct GL code, maintain PO log, and monitor financial performance
• Partner with Operations and Human Resources with onboarding of new employees
• Assist with the accounts receivable process
• Manage customer credit limits and aging receivables
• Set up and edit customer accounts
• Partner with Operations to assist with payroll related functions; verify employee hours, and key in missed punches
• Approve and process voided tickets created in error
• Evaluate and resolve escalated invoice issues
• Daily deposits and maintain logs
• Create and/or maintain reports and MS Excel spreadsheets
• Provide support for corporate internal audit and systems projects when needed
• Provide backup support to all supervised functions
• Maintain office supplies and storage room
• Maintain a thorough knowledge of the Company’s available services, lines of business, pricing structures, and operation processes
• Monitor and evaluate departmental performance and productivity, identify operational issues and process improvements, and implement strategies to improve performance
• Maintain open communication with other departments and leadership to ensure fluid and effective operations
• Communicate and enforce company policies and procedures and all safety programs 
• Perform other job-related duties as assigned

Qualifications
Required

• High School diploma or GED
• Valid driver’s license
• Two (2) or more years Office Supervisory or Management experience
• Ability to travel up to 50%
• Microsoft Office experience

Knowledge, Skills & Abilities

• Customer service skills, effectively addressing and resolving escalated customer concerns with positive business impact 
• Ability to communicate effectively with internal and external customers 
• Strong work ethic, demonstrating integrity, trust, and maintain confidentiality 
• Ability to be a self-starter capable of working effectively in a team environment or as an individual contributor  
• Excellent analytical, attention to detail, and problem-solving skills 
• Ability to read, write, and comprehend reports and associated documents 
• Ability to understand and follow oral and written instructions 
• Ability to prioritize workload and meet time sensitive deadlines 
• Business acumen and ability to work effectively across various teams and levels
• Flexibility to accept and adapt to change as well as the commitment to seek continuous improvement 
• Demonstrate continuous effort to improve operation, decrease turnaround times, streamline work processes, and work cooperatively and jointly to provide quality seamless customer service 
• Ability to exert muscle force to lift, push, pull or carry objects 
• Ability to coordinate two or more limbs (for example: two arms, two legs, or one leg and one arm) while sitting or standing 
• Ability to make simple and repeated movements of the fingers, hands, and wrists 
• Knowledge of proper lifting techniques 
• Knowledge of relevant equipment, DOT, OSHA, and other related state and federal regulations
• Ability to follow all company safety policies and procedures 

Preferred

• BA or BS in business administration or a similar subject
• Solid Waste Industry or ancillary experience
• Bilingual: English/Spanish

Equal Opportunity Employer

Job Type: Full-time

Salary: $50,200.00 - $75,100.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• Day shift
• Monday to Friday

Education:

• High school or equivalent (Required)

Experience:

• Microsoft Office: 1 year (Preferred)
• Office Supervisory or Management: 2 years (Preferred)

License/Certification:

• Driver's License (Required)

Work Location: One location